Revolutionizing insurance IT: How AI is changing the game

03/27/25 • 18 min

The rise of AI has created a unique set of opportunities and challenges for the insurance industry—not just optimizing efficiency but redefining the very core of the business.

In this episode, esteemed insurance IT experts Greg Black and Holly Olive join Ensono’s SVP of Insurance Phil Ratcliff and Chief Strategy Officer Brian Klingbeil to explore the many ways AI is transforming both industry operations and insurer, agent and policyholder experiences. From the groundbreaking use cases making an impact today, to where AI may be taking the industry tomorrow, these Mavens dive deep into one of today’s most interesting and universally relevant areas of AI application and innovation, including:

The profound effect AI will have on revenue growth and cost reduction
Industry winners and losers in the AI-empowered insurance future
How common data issues can stand in the way of AI implementation and benefits
The radical ways AI is changing risk assessment, underwriting and adjudication
Regulatory challenges and ethical implications of leveraging AI in insurance
And much more

The rise of AI has created a unique set of opportunities and challenges for the insurance industry—not just optimizing efficiency but redefining the very core of the business.

The profound effect AI will have on revenue growth and cost reduction
Industry winners and losers in the AI-empowered insurance future
How common data issues can stand in the way of AI implementation and benefits
The radical ways AI is changing risk assessment, underwriting and adjudication
Regulatory challenges and ethical implications of leveraging AI in insurance
And much more

Previous Episode

Enterprise AI: Fake-out or tidal wave?

Technologists have been awaiting the AI revolution for years, and some can't help but wonder whether the boom we’re in now is the real deal—or another overhyped tech trend destined to flame out. Veteran tech leaders Paul Gottsegen, CMO and President of ISG, and Tim Beerman, CTO of Ensono, agree: Today's AI frenzy is no fake-out. It’s a tidal wave that’s washing over all of us, and the time for enterprises to jump on it is now.

In this episode, Paul and Tim look at how and why AI technology, in all its modalities, really is poised to transform every aspect of enterprise operations, and how business and IT leaders can seize the moment. They explore:

Why AI is an inflection point like no other in our lifetime
The surprising #1 inhibitor to scaling AI in the enterprise
The most impactful and actionable enterprise AI use cases right now
A remarkable example of AIOps-driven cost savings
How AI has ushered in a new era of mainframe relevance
The best and fastest ways to empower your teams with AI
And more!

Next Episode

Is mainframe a dead-end career or the next gold rush?

Once seen as a relic, the mainframe has mounted a powerful resurgence, proving itself mission-critical in industries from insurance to finance to healthcare. But just as the platform is asserting its status as modern, flexible and worthy of first-class IT ecosystem citizenship, a looming skills gap threatens to stall that momentum.

In this episode of Maven Cast, millennial mainframers and 2025 IBM Champions Steven Perva and Caroline Whitaker explore the forces pushing the mainframe forward and the barriers holding it back. Together, they unpack how AI, automation, and community leadership are shaping the future of the field and what it will take to bridge the generational divide.

You’ll hear:

Caroline’s journey from mainframe outsider to enterprise unicorn
An empowering perspective on what AI means for the future of mainframe ops
2 critical keys to keeping mainframe skills and knowledge alive and well
Why the next generation of tech professionals should take a closer look at the mainframe—and the ultimate pitch for attracting them
And much more!