It really was Agatha all along - Showing kindness to someone in need

The old saying is true, “Be kind to whoever you meet because they may be fighting a battle you have no idea about.”

We talk through a veterinary emergency experience and in the midst of finding the help we needed for our cat, a guest service hero shined through in an unlikely place - Dunkin’ Donuts.

We talk about how our side quest for coffee led us to a cashier named Agatha who loved her job and had such genuine compassion for her customers. She turned our day around with her attitude towards her job and the kindness she showed us.

Les goes into how ones’ approach to guest service can lead to moments of kindness like this and can only help the guest experience. Sometimes, the service you provide doesn’t always have to directly relate to the product you sell. Sometimes, human beings being kind to one another is exactly what’s needed in that guest interaction.

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#customer-service #guest-service #career-advice
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"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.

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