How to go from a shy introvert to an extrovert

I talk about my career history, and my background in customer service.
I evolved into a guest relations and customer service master after working in 3 different fields and really hitting my stride working 24 years at Walt Disney World Resort as a VIP Tour guide and a guest relations cast member.
I share how I keep learning from the people I meet every day. We go over million-dollar experiences and what that can mean when you really take in the lessons that people can teach you in any job you take.
(credit to Lee Cockerell for the lesson of the million-dollar experience.)

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#customer-service #guest-service #career-advice
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"Les is More - The Art of Guest Service" does not claim to represent the Walt Disney Company, Planet Hollywood, or Warner Brothers Store in any way. Though Les Tsui is/was technically employed by or affiliated with The Walt Disney Company, Planet Hollywood, and Warner Brothers Store, the views and opinions showcased on this podcast are not endorsed by Planet Hollywood, Warner Brothers Store, The Walt Disney Company, or the Walt Disney World Resort.

• For official Disney information, visit Disney directly.
• For official Planet Hollywood information, visit Planet Hollywood directly.
• For official Warner Brothers Store information, visit Warner Brothers Store directly.