A Workplace Culture Where "FAIL" Means First Attempt in Learning

06/26/23 • 7 min

Below is some material that I wrote, but didn't use, in my book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Maybe it was a mistake to cut it. But the material wasn't really related to my podcast. It was based on some interactions with some Veterans Administration Health Care leaders after giving a talk on learning from mistakes last November.

What is culture?

Some say it's simply how we do things in this organization.

The late Edgar Schein, a famed MIT professor, wrote that we can observe and describe culture through artifacts, espoused values, and assumptions.

One example of an artifact is a small card given to me by a U.S. Veterans Health Administration site leader who is building a culture of learning from mistakes.

On one side, the card said the holder was “free to fail.” The card framed a “FAIL” as the:

“First Attempt In Learning.”

An Artifact from a Veteran's Administration Healthcare Site

Blog post page

What is culture?

Some say it's simply how we do things in this organization.

The late Edgar Schein, a famed MIT professor, wrote that we can observe and describe culture through artifacts, espoused values, and assumptions.

One example of an artifact is a small card given to me by a U.S. Veterans Health Administration site leader who is building a culture of learning from mistakes.

On one side, the card said the holder was “free to fail.” The card framed a “FAIL” as the:

“First Attempt In Learning.”

An Artifact from a Veteran's Administration Healthcare Site

Previous Episode

In Memoriam: Masaaki Imai, "The Father of KAIZEN™" (1930⁠-⁠2023)

Blog post with photos and more

I was saddened to learn today that Masaaki Imai passed away, as announced this week by the organization he founded, KAIZEN Institute. He was 92.

Mr. Imai was well known for his books, including KAIZEN, his follow up Gemba Kaizen, and his latest, Strategic KAIZENTM (published in 2021). He traveled the world teaching people about continuous improvement.

I'd like to first express my deepest condolences to Mr. Imai's family, friends, and colleagues.

I had the fantastic opportunity to meet Mr. Imai a few times -- once in Seattle when he was visiting and speaking at a healthcare organization, and twice during Japan study tours organized by Kaizen Institute. Thank you for your contributions to the world, Mr. Imai!

Next Episode

Story: When Firing an Employee Doesn’t Prevent the Repeat of the Mistake

Blog post

This post shares a story I heard at the Michigan Lean Consortium annual conference earlier this week. They've been kind about sharing ideas and doing a book club discussion around my new book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.

During a book signing session at the conference, an attendee, Cori, told me a story that's too good to not pass along. I'll do my best to be true to the details of the story.