343 : Founder Friday! "Curated Edition" | Hospitality + Meeting People Where They Are

04/29/22 • 60 min

2 Listeners

Keys To The Shop : Equipping Coffee Shop Leaders

Welcome to this special edition of the Founder Friday series! We have an incredible collection of interviews from some of the world's best coffee shop operators and entrepreneurs. Within each interview are gems of wisdom that help us move ourselves and the industry forward.

In this special edition of Founder Friday I went back into the archives to mine those gems from past guests around a specific topic, -hospitality and meeting people where they are.

Our industry of specialty coffee has worked hard to build itself up and now we see a mammoth effort to help welcome people into what we have built.

In this episode we will here form four past guests:

Matt Chitharanjan and Namrata Asthana of Blue Tokai Coffee Roasters in India
Dorian Bolden of Beyu Cafe in Durham, NC
Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar in Stone Mountain, GA
Andrew Sinclair of Madlab Coffee in Los Angeles, CA

Each of these past Founder Friday guests brings a unique take and perspective on what goes in to hospitality and meeting people where they are. From accessible brewing, staff and self care - to friendly service encounters, values, and connecting beyond the transaction, I think this episode will deliver a concentrated dose of wisdom to help inspire us all.

Related Episodes:

Visit our amazing Sponsors!

www.groundcontrol.coffee

www.pacficfoodservice.com

In this special edition of Founder Friday I went back into the archives to mine those gems from past guests around a specific topic, -hospitality and meeting people where they are.

Our industry of specialty coffee has worked hard to build itself up and now we see a mammoth effort to help welcome people into what we have built.

In this episode we will here form four past guests:

Matt Chitharanjan and Namrata Asthana of Blue Tokai Coffee Roasters in India
Dorian Bolden of Beyu Cafe in Durham, NC
Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar in Stone Mountain, GA
Andrew Sinclair of Madlab Coffee in Los Angeles, CA

Related Episodes:

Visit our amazing Sponsors!

www.groundcontrol.coffee

www.pacficfoodservice.com

Previous Episode

Making a Decision Pipeline

It's one thing to make decisions when you work alone, but quite another thing when you work with others and your decisions have far reaching impact on different employees, leaders, and departments. What e and to do is force change into existing processes without regard for the wake those decisions leave behind.

In today's Shift Break we will be talking about building a decision pipeline that takes into account all the people and relevant down stream departments that this one, seemingly small decision, will affect.

Related episodes:

080 : Changing things in the Cafe : A workflow for Refinement

330 : Establishing Systems in Your Coffee Shop

Blog: Accountability goes both Ways

Visit our Sponsors!!!

The best espresso machines in the world!

www.lamarzoccousa.com

Custom branded mobile apps for your shop!

www.espressly.co

Next Episode

344 : From Fine Dining to Coffee w/ Nicolas Simon of El Condor Coffee Roasters

Our industry is one focused on creating memorable experiences for guests of our shops. Being detail oriented is part of our hospitality to people because we know that when all those little things come together, they deliver a real impact.

This is what driven today's guest throughout his illustrious career working for some of the worlds most prestigious hotels and Restaurants to deliver these experiences.

Nicolas Simon caught the hospitality bug upon graduating from one of the top business schools in France. From there, various experiences with Byblos Saint-Tropez, Four Seasons Paris, then Geneva and Plaza-Athénée defined his all-around profile in the industry, from F&B operations to finance and marketing. He was also the managing partner of three restaurants (two of them being awarded a Michelin star within the first year of operation), before being appointed Alain Ducasse’s Director of Operations North America and moving to New York City 14 years ago. In November 2016, Nicolas became the co-founder and CEO of Wilcuma – a full-service hospitality workshop that offers services such as consultancy, management, and real estate, and also has a portfolio of proprietary concepts planned for development and operation

Fueled by his passion for hospitality and executing at the highest levels, Nicholas has set his sights on the coffee world with the opening of the new El Condor Coffee Roasters in the West Village, NYC. El Condor seeks to create a transcendent and comfortable all-day cafe experience that delivers quality, consistency, and genuine connection.

We cover: