Alison Taylor, Chief Customer Officer, American Airlines Interviewed by Dorothy Dowling

Alison is a risk taker who believes you should be part of the solution and seek to uplift people in your daily life. Alison is a true globalist and has lived in many countries and has always sought the opportunity to learn and embrace the culture of the community where she was living. Being optimistic is a big part of being a risk taker and she explains how she put her trust in those who could see her potential. Alison is a role model and trailblazer for many in our industry and has demonstrated consistently how leading with heart is truly the way that successful leaders build remarkable teams and dedicated followers.