Is This Seat Open?

Window, aisle, or middle? Since Southwest Airlines first took to the skies, seating has been customer's choice. The reasons behind the open seating have as much to do with the airline’s unique culture as they do with an optimized boarding process. In this episode, Managing Director Customer Experience Tony Roach explains the policy that sets Southwest apart from the rest.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen

Lou Freeman can lay claim to a lot of firsts. He was in the first group of students to integrate his high school in Dallas. He was the first African American undergraduate to train at his air force base in Texas, He was the first Black pilot at Southwest Airlines, and he was the first Black chief pilot of any major U.S. airline. So, when Rosa Parks passed away and was to be flown to Montgomery, Alabama, for a final farewell, Lou Freeman got the call. In this episode, we’ll hear the story of the last flight of Rosa Parks, as told by the flight’s pilot, Retired Southwest Chief Pilot Lou Freeman.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen

One day, Gary Kelly and his team had a billion-dollar idea. Literally. In the 90s, Gary implemented a cost-saving measure to protect against fluctuations in jet fuel prices, and it paid off. In this episode, we’ll hear from the Southwest Airlines Chairman and Chief Executive Officer himself about how he and a small team of analysts pioneered a program that would have one of the biggest financial impacts in the history of the airline.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen

Bill Baracani didn’t grow up with much, but he never had to worry if there would be food on the table. Through his volunteer work, Southwest Airlines Ramp Agent Bill discovered how fortunate he really was, and was inspired to save and dedicate almost all his time off to charity work. In this episode, we’ll hear about Bill Baracani’s passion for volunteer work, and how Southwest’s Tickets for Time program provides one free round trip ticket, up to six per year, for every 40 hours a Southwest employee spends volunteering at qualifying nonprofit organizations and schools.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen

Southwest Airlines’ uniforms have always been a cut above. From the early days of hot pants and white lace-up boots in the 70’s to the khaki wave of the 90’s and beyond, customers can spot a Southwest employee from across the airport at the drop of a hat. In this episode, we’ll hear from Flight Attendant Kelli Bartlett who has worn four decades’ worth of iconic Southwest styles, and how in 2014 the airline employees rolled up their sleeves and found a novel way to redesign their signature look.

For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen