Insight Exchange by L.E.K. Consulting

As the U.S. moves toward a zero emissions mandate, Cristóbal Colón, Matthew Wayne, Ricardo Olalla Guerra and José Portilla explore this transition’s impact on the automotive aftermarket and the opportunities available to capitalize on battery-electric vehicles (BEVs) before it’s too late. Since California’s executive order in 2021, other states have followed suit in the U.S., Europe just approved the Fit for 55 directive banning internal combustion engine vehicles in 2035, and original equipment manufacturers (OEMs) are beginning to invest in developing new BEV models.
You will learn about the many benefits of transitioning to a BEV when you make the switch to a zero-emission electric vehicle.

"You can't be sitting on your laurels, but you do have time to plan and be very deliberate in how you're approaching this."

Cristóbal is a partner and managing director of L.E.K. Consulting based in Madrid, with a special focus on the automotive and mobility industry. Matthew is a managing director and partner at L.E.K, Ricardo is the vice president of mobility solutions for Spain and Portugal at Bosch and José is the CEO of the SERNAUTO Spanish Association of Automotive Suppliers.
Cristóbal, Matthew, Ricardo and José are all experts in the automotive and mobility industry, and they have learned that regulation is the key to transitioning to BEVs. Since California’s executive order in 2021, other states have followed suit and OEMs are beginning to invest in developing new BEV models. High prices, low ranges, and a lack of charging infrastructure and supply are all barriers that must be overcome for BEV penetration to increase. With the help of the experts, the U.S. is slowly transitioning to BEVs, with 35% of vehicles sold expected to be BEVs by 2030. The aftermarket will continue to thrive, but with a different set of products and services.
In this episode, you will learn the following:
1. How the U.S. is responding to the shift to BEVs and what regulations are in place to support this transition.
2. How traditional OEMs are adapting to the changing landscape of BEVs and what strategies they are using to capture greater margin and profitability.
3. What opportunities exist for the aftermarket in the transition to BEVs and how different it will look in the future.
Connect with our experts on LinkedIn:
Cristóbal Colón: https://www.linkedin.com/in/cjcolon/
Matthew Wayne: https://www.linkedin.com/in/matthewwayne/
Ricardo Olalla Guerra: https://www.linkedin.com/in/ricardo-olalla-guerra-9b8934b/
José Portilla: https://www.linkedin.com/in/joseportilla/

Visit L.E.K. Consulting at https://www.lek.com/

As any subscription-based business knows, customer churn can be a major brake on growth. Not only can replacing customers be expensive and challenging — a common rule of thumb is that acquiring a new customer costs five times as much as keeping an existing one — but it can be even harder to cross-sell/upsell new customers.

That’s why growth-minded businesses place extra emphasis on customer retention and existing account monetization. While many organizations have a good grasp on how they perform on retention or cross-selling/upselling, a key challenge is knowing when a customer is likely to take action so you can respond accordingly.

Real-time, predictive analytics can be the answer to minimizing attrition, maximizing cross-selling/upselling and ultimately driving significantly improved revenue metrics.

In this episode, we will discuss:

• How churn and cross-selling/upselling affect net revenue retention
• Foresight on customer behavior
• Building intervention events to change outcomes
• How to overcome data silos for greater insight
• Improving your customer retention and profitability

To provide insights into these topics, Ben Sher, Engagement Manager at L.E.K. Consulting’s San Francisco office, talks with Dominic Perrett, Managing Director at L.E.K.’s San Francisco office, and Nick Barker, Director and Head of Data and Analytics for North America at L.E.K.’s Boston office.

Connect with our experts on LinkedIn:
Ben Sher: https://www.linkedin.com/in/benjaminsher/
Dominic Perrett: https://www.linkedin.com/in/dominic-perrett/
Nick Barker: https://www.linkedin.com/in/nick-a-barker/

Interested in learning more? Read our insight, Know Thy Subscriber: Putting Your Data to Work on Retention and Monetization.

Visit L.E.K. Consulting at https://www.lek.com/

Digital health has become one of those terms that mean everything and nothing at the same time. However, while opinions are varied on the exact impact and role digital health solutions will have on the healthcare ecosystem going forward, there is solid agreement that we all need to embrace digital in both clinical and nonclinical settings. How to do this, however, and which companies will be able to do so successfully, still remains to be seen.

L.E.K. Managing Director Sheila Shah and L.E.K. Manager Max Lounds are joined by Steve Sweeny and Sherie Zhou from Viz.ai to talk about their company’s solutions and how they’ve been able to successfully implement their digital vision and — importantly — why it’s working.

This episode explores how digital solutions, specifically AI-enabled workflows, are revolutionizing the healthcare industry. Steve and Sherie, experts in the field, discuss the pressing issue of improving patient access to care and the challenges faced by providers and life sciences companies. They delve into real-life case studies where AI and digital tools have played a crucial role in diagnosing, triaging and coordinating care for patients, ultimately leading to improved patient outcomes and increased market development opportunities for the industry.

Our guests share compelling case studies, including their work in ischemic stroke, cryptogenic stroke and hypertrophic cardiomyopathy. They also discuss how their AI-enabled solutions have revolutionized patient outcomes - by reducing diagnosis times from years to months - and the impact on improved care coordination.

Throughout the episode, our guests stress the importance of clinical workflows and the collaboration between AI and healthcare professionals. They address concerns about privacy and data security and highlight the need for AI to complement, not replace, human expertise. Ultimately, their goal is to empower clinicians, streamline processes and enhance the patient experience.

After listening to this episode, consider the various ways AI and digital solutions are transforming the healthcare industry. Share this episode with others to spread awareness of the potential benefits of and advancements in improving patient access to care.

Connect with our experts on LinkedIn:
Sheila Shah, Managing Director and Partner, L.E.K. Consulting: https://www.linkedin.com/in/sheilashah/
Maxwell Lounds, Engagement Manager, L.E.K. Consulting: https://www.linkedin.com/in/maxlounds/
Steve Sweeny, Vice President - Business Development & Strategy, Viz.ai: https://www.linkedin.com/in/steve-sweeny/
Sherie Zhou, Senior Manager - Commercial Strategy, Viz.ai: https://www.linkedin.com/in/sheriezhou/

Visit L.E.K. Consulting at https://www.lek.com/

Welcome to another episode of the L.E.K. Insight Exchange podcast, where we discuss the latest insights and ideas that are shaping the business landscape. In today's episode, our experts dive deep into the evolving U.S. healthcare delivery system and explore the potential changes that lie ahead.
Today's host, L.E.K. Managing Director Frazer Dorey, is joined by three industry experts: Dr. Stephen Mansfield and L.E.K. Managing Directors Rozy Vig and Kevin Grabenstatter. Together, they share their insights on the current state of the U.S. healthcare provider landscape and offer their perspectives on how it might transform by 2035.
Three key topics covered in this episode are:

• Value-based care: The panel examines the growing traction of value-based care and its potential to drive positive change in healthcare pricing, quality and access. Our experts discuss the challenges associated with implementing value-based care initiatives and the need for a shift in treating chronically ill patients.
• Transitioning to value-based care: With fee-for-service reimbursement still a significant source of revenue for hospitals and health systems, our experts discuss how executives in the healthcare industry should approach the transition to value-based care. They emphasize the importance of embracing this new model and encouraging physicians to follow proven care pathways.
• Consolidation and new players: The conversation explores the trend of consolidation in the healthcare industry as well as the entry of new players into the provider landscape. The panel considers the implications of these changes and the role of scale in managing risk effectively.

Join us for valuable insights from our panel of esteemed experts as we delve into this discussion on the future of the U.S. healthcare provider landscape and the potential impact of value-based care.

Connect with our experts on LinkedIn:
Kevin Grabenstatter, Managing Director, L.E.K. Consulting San Francisco office: https://www.linkedin.com/in/kgrabenstatter/
Frazer Dorey, Managing Director, L.E.K. Consulting New York office: https://www.linkedin.com/in/frazerdorey/
Rozy Vig, Managing Director, Healthcare Services L.E.K. Consulting San Francisco office: https://www.linkedin.com/in/rozyvig/
Dr. Stephen Mansfield, Dean of the College of Business of Dallas Baptist University: https://www.linkedin.com/in/stephen-mansfield-247946192/

Visit L.E.K. Consulting at https://www.lek.com/

Consumer businesses have faced dramatic increases in input costs over the past 24 months, primarily due to the lingering impact of COVID-19. To avoid profit erosion, most businesses responded by passing cost increases on to consumers in the form of higher prices. But consumers, concerned with a potential recession, are adjusting their spending habits. With the worst of inflation hopefully behind us, now is the perfect time for business leaders to reflect on their 2022 pricing actions and consider a holistic reevaluation of their pricing strategies in light of current market conditions. As consumers are forced to stretch their dollars, companies can drive value by reassessing their pricing strategies to make them more reflective of the current macroeconomic environment. Business leaders should begin by reviewing pricing principles and considering how to make pricing a strategic lever that drives revenue and margin growth.

In this episode, our experts will discuss:

• Why pricing is important for your business
• The benefits and importance of value-based pricing
• Evaluating benefit/trade-off features and how it informs strategic decision making
• The best practices to adopt to optimize promotional effectiveness

To provide insights on these topics, we hear from Rob Haslehurst, Managing Director and Office Head of L.E.K. Consulting’s Boston Office; Alison Schilling, Managing Director and Partner at L.E.K. Consulting’s Chicago Office; and Claire Morgan, Managing Director and Partner at L.E.K. Consulting’s Boston Office.

Connect with our experts on LinkedIn:
Rob Haslehurst: https://www.linkedin.com/in/haslehurst/
Alison Schilling: https://www.linkedin.com/in/alison-schilling/
Claire Morgan: https://www.linkedin.com/in/claire-morgan-37596734/

Visit L.E.K. Consulting at https://www.lek.com/