Amy Leschke-Kahle - The Myth of Measurement

10/27/22 • 41 min

Summary:

Amy Leschke-Kahle is the Vice President of Performance Acceleration with the Marcus Buckingham Company, an ADP company. Initially a chemical engineer, she’s worked as a talent practitioner, a product builder, and most recently a world of work mythbuster who is passionate about helping organizations rethink and reinvent how to make work not suck. In this episode, Amy talks about the myth of measurement.

Chapters:

[0:00 -3:55] Introduction

•Welcome, Amy!

•Today’s Topic: The Myth of Measurement

[3:56-14:01] How can measurement be a myth?

•Context is king; trends are critical

•Finding the right amount of measurement

[14:02 -24:17] Don’t we need data to make decisions?

•Identifying the critical points of employee performance

•Using objective measures when possible

[24:18 -36:38] How do we get more employee contribution?

•Creating a culture of frequent attention

•Translating the methodology to employees who work from home

[36:39 -38:47] Final Thoughts & Closing

•Now is the time to rethink work

•Thanks for listening!

Quotes:

“‘What's measured gets measured,’ not ‘what's measured gets done.’ The ‘what's measured’ part, the performance measurement part of that is a whole different process with different intended outcomes. . . . [but] really frequent connections—moments of attention between, particularly, team leaders and team members, that's the performance movement, performance acceleration, however you wanna phrase that.”

“[in ADP Research Institute’s 2022 People at Work Study], people who were working offsite responded more favorably to many of the items on the survey than people who were working onsite. . . . If you think about people who are not working in the same place, when [you] call them, it's usually not, 'Oh, what are you doing today? How's it going? What's the weather like, wherever you are.' It's usually really intentional.”
Resources:
ADP's People at Work 2022 study
Contact:
Amy's LinkedIn
David's LinkedIn
Dwight's LinkedIn
Production by Affogato Media
Podcast Manger: Karissa Harris

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Summary:

Chapters:

[0:00 -3:55] Introduction

•Welcome, Amy!

•Today’s Topic: The Myth of Measurement

[3:56-14:01] How can measurement be a myth?

•Context is king; trends are critical

•Finding the right amount of measurement

[14:02 -24:17] Don’t we need data to make decisions?

•Identifying the critical points of employee performance

•Using objective measures when possible

[24:18 -36:38] How do we get more employee contribution?

•Creating a culture of frequent attention

•Translating the methodology to employees who work from home

[36:39 -38:47] Final Thoughts & Closing

•Now is the time to rethink work

•Thanks for listening!

Quotes:

Previous Episode

Cindy Foxworth - How Executives Use HR Analytics to Make Business Decisions

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Summary:

Cindy Foxworth is the CHRO at ADT Solar. She has built her career by working in many HR departments across multiple markets and industries, and she is passionate about using HR analytics to help employees improve their skills and build the careers they want. In this episode, Cindy talks about how executives use HR analytics to make business decisions.

Chapters:

[0:00 -4:26] Introduction

•Welcome, Cindy!

•Today’s Topic: How Executives Use HR Analytics to Make Business Decisions

[4:27 -10:10] Have HR analytics always been part of executive decision making?

•HR and people analytics have only started influencing business decisions this past decade

•Analytics need to tell a story that can make a positive impact

[10:11 -16:57] How have HR analytics affected strategic and functional decisions?

•Establishing an understanding of the insights HR can provide business leaders

•How HR analytics can be used to help employees grow

[16:58 -26:04] Which analytics managers embrace vs those that they don’t value

•Go-to analytics that address new hire onboarding for fast-growing businesses

•Why hire quality is more important than hire cost

[26:05 -28:31] Final Thoughts & Closing

•Challenge yourself to find new data

•Thanks for listening!

Quotes:

“If you're not showing the graphs that tell the story—if you're just spewing numbers or facts, you're making no change. [HR analytics] has to tell a story that leads to actionable items that impact the company in a positive way.”

“What I challenge myself with daily . . . is making sure [I] don't have blinders on and that [I’m] not repeating the same cycle over and over. [I’m] continually looking for other data, other information.”
Contact:
Cindy's LinkedIn
David's LinkedIn
Dwight's LinkedIn
Production by Affogato Media
Podcast Manger: Karissa Harris

Next Episode

Dermot O'Brien - Building DEI Into a Company Framework

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Summary:

After a successful career that saw him in multiple CHRO roles for a variety of major companies, Dermot O’Brien now serves as a board member of multiple advisory boards. He’s passionate about diversity, equity, inclusion, and belonging (DEI) and has extensive experience with using data analytics to help organizations successfully implement DEI plans and, in turn, improve overall performance. In this episode, Dermot talks about why and how to build DEI into a company framework.

Chapters:

[0:00 -7:01] Introduction

•Welcome, Dermot!

•Today’s Topic: Building DEI Into a Company Framework

[7:02 -12:35] Why is having a diverse team and talent pool so important?

•Better performance and better results

•Avoiding a company culture that singles out

[12:36 -28:08] What strategies can be employed to meaningfully move the needle?

•Analyzing the diversity of leadership roles

•Improving the sourcing of quality, diverse talent

[28:09 -38:06] How can organizations engage this important topic and avoid past pitfalls?

•Make sure change resonates and is meaningful to everyone in the organization

•Leverage employee resource groups (BRGs)

[38:07 -39:59] Closing

•Thanks for listening!

Quotes:

“[Within an] HR talent acquisition team, whether it's sourcing internal people or sourcing external people, I have found that there's a lot of bias. A lot of the problems are actually in the talent acquisition area. . . . And so nobody wants to admit it at first, but then when you really get in there, you realize, ‘Nah, [talent acquisition] is not as strong as it needs to be.’”

“One of the greatest, fastest strategies for DEI that I've ever put in place is take diverse people and put them in seats of power.Just do it, and then guess what happens? You put an African American female in, like the top executive level, guess what happens? More African Americans are showing up on her team.”
Contact:
Dermot's LinkedIn
David's LinkedIn
Dwight's LinkedIn
Production by Affogato Media
Podcast Manger: Karissa Harris

HR Data Labs podcast - Amy Leschke-Kahle - The Myth of Measurement

Transcript

Announcer00:00:02.669

Here's an experiment for you. Take passionate experts in human resource technology. Invite cross industry experts from inside and outside HR. Mix in what's happening in people analytics today. Give them the technology to connect, hit record for their discussions into a beaker. Mix thoroughly. And voila, you get the HR Data Labs podcast, where we explore the impact of data and analytics to your business. We may get passionate and even irreverent,