Ep 598: Building Exec Search In House

03/08/24 • 32 min

Executive Search is often considered so specialized that it should always remain the preserve of Exec Search agencies. However, an ever-increasing number of large employers are now choosing to build in-house executive search functions. So what are the advantages of doing this, how do you do this, and what is the ongoing impact from tighter talent markets and innovations in technology

My guest this week is Katie Howard, Global Talent Acquisition Luxury and Lifestyle Lead at IHG. Katie made the switch from Search Agency to in-house just over a year ago and has been helping set IHG up for success in a highly competitive market for senior talent.

In the interview, we discuss:

The difference between agency and in-house
The current challenges in the senior talent market within luxury hospitality
How IHG differentiates itself
Approaching and engaging with global talent pools
Non-linear careers and talent mobility
Managing stakeholders in large matrix organizations
Making the candidate experience match the luxury guest experience
DE&I
Rethinking onboarding
Advice for anyone setting up an in-house function
The role of AI in executive hiring
What does the future look like?

Follow this podcast on Apple Podcasts.

In the interview, we discuss:

The difference between agency and in-house
The current challenges in the senior talent market within luxury hospitality
How IHG differentiates itself
Approaching and engaging with global talent pools
Non-linear careers and talent mobility
Managing stakeholders in large matrix organizations
Making the candidate experience match the luxury guest experience
DE&I
Rethinking onboarding
Advice for anyone setting up an in-house function
The role of AI in executive hiring
What does the future look like?

Follow this podcast on Apple Podcasts.

Previous Episode

ZipRecruiter is Lost

As usual, this week, Chad & Cheese dive into the latest news and developments in the HR and technology sectors, featuring updates on Deel, Klarna's AI integration, Google's data deal with Stack Overflow, and lots more. Drink it in:

DEEL's Acquisition Spree: We start with Deel, the HR startup making waves with its recent acquisition of African-based PaySpace, following last week's purchase of Zavvy. This marks Deel's largest acquisition yet, as it aims to strengthen its presence in Africa and reach $500M in annual recurring revenue, with plans for an IPO in 2025/2026.

ZipRecruiter and Appcast's Pricing Changes: While Deel celebrates its growth, others like ZipRecruiter are facing scrutiny for a nearly 74% price hike without clear additional value. Meanwhile, Appcast is transitioning its business model away from supporting customers below the $20K/mo. spend, raising questions about its strategy and impact on agencies.

Klarna's Efficiency with AI: Klarna's partnership with OpenAI has resulted in significant efficiency improvements, with its chatbot managing two-thirds of customer service chats in 23 markets and 35 languages. The integration is expected to increase profits by $40 million in 2024, raising questions about the impact on recruiting.

Google's Data Deal with Stack Overflow: Google's Gemini chatbot will now utilize Stack Overflow's Q&A for coding assistance, marking Stack Overflow's first customer for paid access to content used to train AI chatbots. This deal could have significant commercial implications for Stack Overflow.

Indeed's Missteps: Finally, we touch on Indeed's recent controversies, including a disappointing Willy Wonka chocolate factory experience and a racist job ad that was posted on the platform. These incidents raise questions about Indeed's oversight and use of AI in job postings.

It's enough to make you forget politics, global conflict and the increase in prices at Chipotle. You're welcome.

Next Episode

Attrition is Killing You with Dr. Jim

In this episode of the podcast, the boys dive deep into the world of talent strategy and employee satisfaction with Dr. Jim Kanichirayil, VP of growth at EngageRocket, researcher, writer, podcaster, and a seasoned professional in the tech industry. Dr. Jim sheds light on the dissatisfaction brewing among workers within traditional employment structures, pointing towards the rise of freelance work and the gig economy as potential alternatives.

We explore the phenomenon known as the "Great Resignation" and its lasting impact on the workforce, uncovering underlying issues like stagnant wages, layoffs, and limited career growth opportunities. The financial toll of attrition on organizations is also brought to the forefront, highlighting the significant costs associated with replacing employees.

As Chad and Joel question why talent acquisition professionals aren't taking more proactive measures to address retention and productivity concerns, Dr. Jim suggests that short-term fixes often take precedence over long-term talent management strategies. He stresses the crucial role of effective leadership and managerial support in retaining employees.

Throughout the discussion, we delve into key aspects of employee retention and development, including brand integrity, onboarding processes, and the importance of clear communication. Dr. Jim draws parallels between corporate practices and military training, emphasizing the need for continuous learning and development.

We also explore shifting attitudes towards stability and career paths among different generations, advocating for a more flexible and entrepreneurial approach to career management. Ultimately, the conversation underscores the importance of organizational adaptation to meet the evolving expectations and aspirations of employees, fostering long-term engagement and loyalty.