E28 | How to provide excellent customer service

In this episode we discuss two things that combined are probably the most important things to focus on if you want to have a successful, sustainable and profitable business.
By delivering a high level of customer service you will create organic marketing opportunities to find more of your ideal clients and this will compound over time to grow your business in the direction you want to take it - leading to the couples you want to work with, at the venues you want to work with, at the prices you want to charge.
We combine this with delivering that customer service and part of the customer experience with methods of managing clients that are efficient and save you a ton of time. Time saved = time to invest in other areas of your business or other aspects of your life and by providing great service and building a positive relationship with your clients = enjoying your work more.
To achieve this we discuss ways to deliver great customer service and tools we use in our business to gain efficiency, one of these being customer relationship management software (CRM) and the one we use is called Studio Ninja. We are not sponsored by Studio Ninja, but we do think their software is amazing and if you want to gain efficiency and organisation in your business you can get 20% off for the lifetime of your subscription by using this code:
YO108848S
(we will also receive a 20% discount)
The wedding mavericks podcast is a great place to learn, discuss and help you grow your wedding photography and videography business . We discuss all aspects of running a sustainable and successful business as well as the creative and technical aspects of wedding filmmaking and photography.
Thank you to Devign Studios for sponsoring the podcast, you can learn more about them here:
https://www.devignstudios.co.uk
Hit us up on the socials:
https://www.instagram.com/weddingmavericks
You can find out more about the wedding mavericks here: https://www.weddingmavericks.com
If you want to learn more about our wedding videography and photography business 'Your Story Studios' please visit our website: https://www.yourstoryfilms.co.uk
Music licensed from musicbed:
MB01OOISSAO9MW2

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On the How to Shoot Hybrid Podcast we talk about all things Photo, Video and Hybrid Shooting!

This is a place for photographers and videographers who want to build successful and sustainable business capturing weddings, live events, working with commercial clients or working on creative projects.

We discuss different topics around photography, filmmaking and business as well as interviewing guests in the photography, filmmaking and hybrid content creation industries.
To discover more about the podcast click this link: https://lnk.bio/howtoshoothybrid