Exhaustion: Calming the Chaos

01/15/25 • 37 min

Kenny Chapman and Chris Crew talk about how leaders can get rid of exhaustion and calm the chaos in their service business.

From mental aspects and key questions like “Am I serving my business or is my business serving me?” to the difference between boundaries and barriers, and common mistakes leaders make – you’ll get a crash course on preventing inefficiency caused by mental fatigue.

This episode addresses a topic that’s very much present in the home service business industry: calming the chaos and dealing with exhaustion.
Chris opens up about dealing with different types of exhaustion – and how they differ from one another.
Following a pace that drives you to mentally feel exhausted ends up crippling you physically.
Kenny believes that, in society, there’s a collective agreement that burnout is not only acceptable, but it’s kind of expected.
Chris explains how his why – the reason why he got into the industry in the first place – has allowed the chaos not to get out of hand.
Remember: the business isn’t going to create boundaries for you, it’s going to be you who needs to set them!
Kenny touches upon one of the laws for blue collar success: essential self-care.
A key question you should ask yourself is “Am I serving my business or is my business serving me?”
Kenny shares his thoughts on his current situation, while Chris stresses that, oftentimes, it’s not the business itself but who’s in the business that drains you.
“Magnified Agitation” is one of the first signs of a condition that could lead to burnout.
“Your emotional quotient (EQ) or emotional intelligence allows you to be emotionally regulated (ER),” says Chris.
Chris and Kenny discuss “the grind” and the impact it may end up having on you.
Having unclear boundaries is one of the “sins” managers who operate in chaos are guilty of.
If you’re a leader who’s focused on being selfless, you’re making a big mistake...you should be “self-full” instead.
Kenny goes over the difference between boundaries and barriers – and why it’s important to have clarity on this distinction.
Chris shares a powerful delegation tip that will help you become a better leader, while Kenny talks about why many leaders who are “firefighters” tend to be “arsonists” too.
Never forget that success is sustainable only when you’re calm and you’re focused on keeping yourself in control.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/10

The Blue Collar Success Group

Blue Collar Success Laws: Your No-Nonsense Guide to Problem-Solving, Productivity, & Profit by Kenny Chapman

University of Notre Dame

50 Cent

Joe Rogan

Kenny Chapman and Chris Crew talk about how leaders can get rid of exhaustion and calm the chaos in their service business.

This episode addresses a topic that’s very much present in the home service business industry: calming the chaos and dealing with exhaustion.
Chris opens up about dealing with different types of exhaustion – and how they differ from one another.
Following a pace that drives you to mentally feel exhausted ends up crippling you physically.
Kenny believes that, in society, there’s a collective agreement that burnout is not only acceptable, but it’s kind of expected.
Chris explains how his why – the reason why he got into the industry in the first place – has allowed the chaos not to get out of hand.
Remember: the business isn’t going to create boundaries for you, it’s going to be you who needs to set them!
Kenny touches upon one of the laws for blue collar success: essential self-care.
A key question you should ask yourself is “Am I serving my business or is my business serving me?”
Kenny shares his thoughts on his current situation, while Chris stresses that, oftentimes, it’s not the business itself but who’s in the business that drains you.
“Magnified Agitation” is one of the first signs of a condition that could lead to burnout.
“Your emotional quotient (EQ) or emotional intelligence allows you to be emotionally regulated (ER),” says Chris.
Chris and Kenny discuss “the grind” and the impact it may end up having on you.
Having unclear boundaries is one of the “sins” managers who operate in chaos are guilty of.
If you’re a leader who’s focused on being selfless, you’re making a big mistake...you should be “self-full” instead.
Kenny goes over the difference between boundaries and barriers – and why it’s important to have clarity on this distinction.
Chris shares a powerful delegation tip that will help you become a better leader, while Kenny talks about why many leaders who are “firefighters” tend to be “arsonists” too.
Never forget that success is sustainable only when you’re calm and you’re focused on keeping yourself in control.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/10

The Blue Collar Success Group

Blue Collar Success Laws: Your No-Nonsense Guide to Problem-Solving, Productivity, & Profit by Kenny Chapman

University of Notre Dame

50 Cent

Joe Rogan

Previous Episode

Cashflow: Make it Rain with Cash

What’s needed to actually “make it rain” in your business? Positive cash flow and the right mindset are key, if you want your home service business to grow.

But what goes into creating the right conditions to make it happen?

Kenny Chapman and Chris Crew dive into the mental and emotional sides of cash flow – including a key lesson that will help you overcome challenges, the power of your Unique Ability, and why you shouldn’t overextend yourself.

This episode of the Home Service Business Success Show addresses positive cash flow – making it rain with cash.
Co-hosts Kenny Chapman and Chris Crew talk about what you may or may not hear when things go well in your business...and when they don’t.
Kenny touches upon the mental and the emotional side of money and cash flow.
Chris shares his great-grandfather’s message about facing challenges in life (and business).
Whenever you earn money, it’s up to you to decide whether you want to pocket it to pursue something in your personal life or inject it back into your business to grow it.
Kenny opens up about a mistake he made with his team years ago, while Chris explains why business doesn’t have to suck.
An important lesson Chris learned from Dan Sullivan: “When other people make things look easy, it’s because they’re in their Unique Ability.
Something key for you to remember: some seasons you’ll be in a “season of suck” but you’ll get back to making it rain!
Chris and Kenny discuss the role of cash as a tool, the danger of predatory loans, and the starting point needed to “make it rain.”
Kenny brings cash flow confidence into the conversation – and why you should be looking at your model as something that’s always moving, always evolving.
Overextending yourself can be risky, Chris explains why.
As Kenny puts it: “Process allows Unique Ability.”
Focus is key. “What you focus on grows, what you ignore dies,” says Chris.
There’s a common question home service business owners are confronted with – picking a specific answer to it can lead to you blocking future cash flow generation.
Many home service business owners make the mistake of forgetting that profit doesn’t equal cash.

Mentioned in This Episode:

HomeServiceBusinessSuccessShow.com/9

The Blue Collar Success Group

HSBS episode 8 - HomeServiceBusinessSuccessShow.com/8

Dan Sullivan

Next Episode

From Chaos to Control: Staying Energized as a Home Service Operator

Kenny Chapman and Chris Crew dive into the critical role of energy management, boundaries, and clear communication in avoiding chaos.

They share personal experiences and actionable strategies for creating a productive work environment, setting healthy boundaries, and staying focused on what truly matters.

Tune in to discover how saying “no” and prioritizing your energy can transform your business and improve your relationships.

Kenny Chapman kicks things off by stating that life is simply an energy management game and that emotion is energy in motion.
When it comes to your energy, there’s a series of questions that will help you understand how you approach yours.
Contrary to what you may believe, doing things that drain your energy don’t translate into you bringing value to your team...
Kenny and Chris Crew pull back the curtain on an example of candid communication that happened with a Blue Collar Success Group lead.
Remember: when you’re the owner, you CAN’T interrupt the process or the flow, whether you like it or not.
Kenny brings up a teachable moment of an owner-service manager interaction that didn’t go as most people would think it should’ve gone.
Processes play a key role because they create space and boundaries – they are the operating system of the business.
Chris opens up about how he and his wife Chelsea, who works with him from home, ultimately created the ideal working environment for them.
Chris and his wife created boundaries by establishing the difference between personal conversations and relationship-related matters and professional ones.
It’s imperative that you don’t let relationships bleed over into all conversations...otherwise, you’ll have plenty of blurred lines!
Kenny shares a series of key questions he and his wife Christy have asked themselves throughout the years.
Boundaries are positives for two reasons: they keep things in and they keep things out.
Always keep in mind that what adds to your energy and what takes away from your energy are different for everybody.
Chris suggests asking yourself “What are the things I need to know? And what are the things I need to ‘NO’?”
Kenny and Chris discuss the overcommitment trap – and why you should avoid falling into it.
Chris shares an exercise that will help you approach tasks, as well as your effectiveness in dealing with them, differently.
Never forget this: chaos ensues because you don’t learn to say no.