Jabra Engage 50 II - The Best Call Center Headset In The World!

09/23/22 • 25 min

Listen to this episode if you'd like to find out what makes the new Jabra Engage 50 II, the headset that just might be the best Contact Center headset in the world. Lofty claim wouldn't you agree? Well, listen in to find out if this headset lives up to that billing.
And once you're done listening, if you suddenly find yourself with the uncontrollable urge to buy a new Jabra headset, such as the Engage 50 II, then make sure to use coupon code BLOG when checking out on our website, which is www.headsetadvisor.com. Use the code to score a sweet discount on your order. Trade in an old headset and save even more. Once again, that coupon code BLOG. Seriously, who doesn't like saving money and getting a good deal?
This episode is narrated by Doug Merritt, Founder and CEO of Headset Advisor
Whether you spend your day on the phone in an office with 100 of your closest friends, or at home working solo, or even at large wherever that takes you, a good quality, great sounding, comfortable headset that's reliable is a necessity, not a nice to have item. Unfortunately though, not all headsets deliver in all those different categories. Bu that doesn't change the fact that you still need them.
Some headsets give you good sound quality, but they might be lacking in another way, like comfort or reliability for example. Working in a Contact Center is demanding work, and it requires a lot of concentration, stamina, and of course, a good sense of humor.
I can't help out in the humor department unless you want me to break out my best jokes. And I can tell you for sure that's something you don't want because honestly, they're just not that funny. But what I can help you with is learning about a brand new headset by Jabra that's pretty special in many ways. I'll give you a brief overview of what those features are.
Comfort. This is something you must have.The Jabra Engage 50 II double ear model weighs just 2.3 ounces. That's incredible when you consider most double ear headsets weigh 3-5 times as much. The mono, or single ear model weighs just 1.6 ounces. And when you add in the adjustable headband with the soft rubber band, and the extremely soft and nicely padded ear cushions, and you have a real recipe for a very comfortable headset.
Sound quality. The Engage 50 II sounds absolutely spectacular. I'm gushing a bit here because this headset deserves some of my best gushiness. Voice audio quality is top notch, and this thing kills background noise, and when it's doing that, the superb voice quality is maintained. That's something a lot of headsets struggle with.
Inline controller. This headset has some uniqueness about it when it comes to the inline controller.The audio volume raises, or lowers using a dial rather than buttons. It has a rubberized base to help keep it firmly planted on the desk, and it has a speaker so you can hear when you're receiving a call. Two programmable buttons are standard too.
Variants. You can get this headset with, or without the inline controller. USB-A, or C connectors, UC, or Microsoft Teams variants or a mono or duo wearing style.
The bottom line is this; using Airpods for calls considered important isn't a great idea., because they're simply not designed for business use. Listening to music? Fine. Having a casual conversation on your mobile phone? Fine. Listening to a Podcast, or watching a movie? All fine. Just not on calls that really matter when it comes to your success.
A better plan is to use a headset that's specifically designed for business, and one that will give you and your callers a far better call experience.
Have questions?

Previous Episode

Are Airpods Good Enough For Business Calls?

In this episode of the Headset Advisor Tech Review Podcast, you'll find out why using Apple Airpods for business calls is simply a bad idea. You'll also learn about three better choices when it comes to using a headset device on your voice or video calls. And finally, don't hang on to that feeling that those Airpods are good enough for your most important calls, because the truth is, they're not. In particular, if you have any kind of noise going on in your background.
After listening to this podcast, if you end up coming to the conclusion that it's time to part ways with your Airpods when on business calls, then make sure to use coupon code BLOG when shopping on our website, which is www.headsetadvisor.com. We'll give you a tasty discount on your order, and you can save even more if you trade in an old headset. So make sure to use coupon code BLOG.
This podcast is narrated by Doug Merritt, Founder and CEO of Headset Advisor.
If you're like a lot of people, you probably slide in a pair of Airpods when you get on a business call. And if so, the question you need to be asking yourself is are those the best choice when it comes to having a hgh quality, professional business call? And the short answer, and God's honest truth is, they're not.
Now before you go all rogue on me , hear me out.
In just about every environment, there's distracting noise. For example, if you work in an office, there's coworkers chatting it up around you. If you work at home there's the baby crying, dogs barking, Landscapers, delivery people and the list goes one. And, if you happen to be one of those newly categorized workers called the "hybrid worker" who calls their office, well, anyplace, you have noise to deal with too. At the local Starbucks? Tons of noise. Driving in your car? Noise. Walking down the street? Noise. The truth is, noise is something that's hard to escape. That's why you need a good headset that has a good quality microphone when you're on those important calls.
You really don't want your callers hearing all that noise in your background do you? Didn't think so.
Instead of using those Airpods that have a microphone totally incapable of erasing background noise, why not use something better? For example:
Orosound Tilde Pro is one good choice. Exceptional microphone sound quality, great noise reduction for clean, clear calls, and a battery up to a full 28 hours. It's wireless, but you can still use it even when it's charging. And if room noise bothers you, it has 10 levels of Active Noise Cancelation, so you can decide how much noise you want to hear.
There's also the Opencomm UC that's worn behind the neck, and the ear speakers, well, they aren't speakers at all. This headset uses a Technology called Bone Conduction, and the sound bypasses your ear drums entirely. The mic sounds great, and it reduces background noise well too.
Then, there's the Poly 5200 UC that's one of the most discreet looking headsets that packs a punch when it comes to voice audio quality, and noise reduction. It's worn over the ear, and comes with different sizes of ear gels. So, if you're looking for a headset that sounds professional, but doesn't make you look like you're taking orders at the local drive through, then this would be a great choice.
Whichever headset you might prefer, any of the ones I just mentiioned would be a vast improvement over using Airpods on your business calls. And if I could leave you with one simple piece of advice, just don't do it. Your callers deserve better, and so do you.
Have questions? Contact us and we'll be happy to assist.

Next Episode

Plantronics Hub vs Poly Lens Headset & Device Software

In this episode of the Headset Advisor Tech Review Podcast, you'll find out how the Plantronics HUB software, and the Poly LENS software differs. What do they both do, and which do you need? Have a listen to find out.
Use coupon code BLOG to get your best deal on a new headset when shopping on our webiste which is www.headsetadvisor.com
This episode is narrated by Doug Merritt, Founder and CEO of Headset Advisor
Headsets today, simply aren't the headsets of yesterday. Not only are they superior in just about every way, but you now have software to help make them even better.
In this episode, I'll talk about two of the many software programs that are available. In particular, I'll discuss the Plantronics HUB, and the Poly LENS. But first, you might wonder why the name differences, you know, Plantronics and Poly. Well, they're two of the same.
Not long ago, Plantronics acquired Polycom, which is a company well known for providing high quality audio and video equipment. The new company that emerged not only had an expanded product line, but also a new name; Poly. So, when you hear this name, you'll understand where it comes from.
The Plantronics HUB preceeded the LENS software. HUB is designed for use with legacy headsets such as the Savi line, and the CS500 series for example. Further, the HUB software is limited to use with headsets only. In other words, no other audio / video related devices are compatible.
With HUB you can perform firmware updates, customize ringtones, configure presence, choose a language for voice prompts, adjust device settings, receive visual mute and battery status, adjust HD audio and have easy access to pairing.
LENS, by comparison, is designed for more current models of devices, and LENS also allows you to use it with headsets, speakerphones, iP phones and video conferencing systems.
LENS is quite a bit different from HUB in that you can get automated device update notices so you'll know when an update is availabe. You can personalize your headset through settings, hear soundscape audio to help keep you distraction free and focused.
You also get a global view of all devices for simplified inventory control, device health and adoption, remote troubleshooting and updates, and LENS even reminds you when to take breaks, look away from your monitor and even rehydrate.
Mobile users also have a feature called Find MyDevice that always lets you know where it is.
So, to summarize, if you use legacy Plantronics headsets such as the Savi or CS500 series, you'll want to use the HUB software. But, if you use more current headset models, as well as some combination of speakerphones, Poly iP phones or video conferencing equipment, then LENS is your best bet.
If you have questions, or need some help, make sure to reach out to us at www.headsetadvisor.com, and click on the contact us tab at the top of the page. We've been helping customers since I started the company back in 1994, and that helping mindset continues today. We're experts, and we can make things easy for you, so don't hesitate.
To help save you money, here are some tips:
1. Use coupon code BLOG at checkout to get a nice discount
2. Trade-in old headsets for cash or credit. If you like, you can apply that cash or credit towards new headsets, which helps to lower your cost even further. And yes, you can combine the coupon code, and trade-in.
3. Tight budget? Why not lease your headsets instead? Headsets start as low as $2.00 per month, and they're always in warranty.