Establishing Communication Goals for Your Support Team
Happy to Help | A Customer Support Podcast04/30/24 • 42 min
On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer interaction.
We'll guide you through the process of identifying realistic goals that align with your company values, and how to communicate those goals with your team. Then we discuss the importance of reviewing work to make sure it aligns with your goals and celebrating when those on your team do work that drives it home!
We want to hear from you! Share your support stories and questions with us at [email protected]!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
04/30/24 • 42 min
Happy to Help | A Customer Support Podcast - Establishing Communication Goals for Your Support Team
Transcript
Welcome to Happy to Help , a podcast about customer support from the people at Buzzsprout . I'm your host , priscilla Brooke .
PriscillaToday we're talking about the importance of setting communication goals for your support team , how those goals can lead to remarkable support , and then we'll talk about some tips for identifying the right goals fo
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