Stepping up - Getting it right from the Start. Jamie McDonnell Manager, Okta Customer Success

09/12/22 • 39 min

We welcome back Andy Bryars Director of Customer Success EMEA at Okta to share the secrets of his team’s success and shine a spotlight on one of his brightest stars.
Moving from an individual contributor to manager role is one of the biggest changes we experience in our career. Jamie McDonnell from Okta’s EMEA Customer Success team shares his experience of the step up. We also get to hear about the comprehensive onboarding program that the Customer Success team have implemented to set all their new hires up for success.

This podcast is packed full of practical practices that all of the CS team embrace with extraordinary results.

Topics covered include:

Journey from individual contributor to manager
Hiring the right people
Setting new team members up for success
Importance of accountability
Introducing our first TeamXTM Ambassador

We would love you to follow us on LinkedIn!
https://www.linkedin.com/company/amplified-group/

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This podcast is packed full of practical practices that all of the CS team embrace with extraordinary results.

Topics covered include:

Journey from individual contributor to manager
Hiring the right people
Setting new team members up for success
Importance of accountability
Introducing our first TeamXTM Ambassador

We would love you to follow us on LinkedIn!
https://www.linkedin.com/company/amplified-group/

Previous Episode

Leading From the Back - Tim Hearn - Amplifier, former sales leader AWS, VMware, F5, Juniper Networks

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What a treat it was for Sam and Vic to record this with Tim. It will be clear listening to this why Tim is such a great addition to the Amplified Group family. Tim is clearly a people and team first sales leader.
The real magic of this podcast is all the practical and pragmatic best practices that Tim shares about how he has learnt to set his teams up for success, recognising that Sales in the Tech Industry is a Team sport not an individual one!
We covered everything from planning your meeting capacity based on one large pizza and how to support your team at end of quarter to maximise their time with their customers, to being able to build a successful sales plan that has anticipated roadblocks and is prepared and set up for success.
We hope you enjoy listening as much as we did recording it!

We would love you to follow us on LinkedIn!
https://www.linkedin.com/company/amplified-group/

Next Episode

Just Fly The Aircraft - How to fly higher with Sarah Furness, former combat helicopter pilot & squadron leader

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Wow what a conversation. It’s fascinating hearing former combat helicopter pilot & squadron leader, Sarah Furness, share her experience and learnings around how we can all fly higher. There are some great tips and reminders of how we can improve the way we work, starting with understanding our own minds.

Sarah tells us that we are never too old to learn, we can always train our brain. The conversation delves into some interesting topics including stress, focus, stretch and flow. Sarah tells us about Eustress which refers to positive stress, the opposite of distress. If we can stretch ourselves, we’re likely to find our flow to operate at our optimum state.

In a hectic work life of constant competing priorities, Sarah talks about the importance of unitask. We are not built to manage multiple tasks. Focus on one thing at a time and do it well.

“Focus on one thing – Fly the helicopter”

We may have mentioned a few times that Sarah is a best-selling author. You can find her book on Amazon here: Fly Higher: Train your mind to feel as strong as you look eBook : Furness, Sarah: Amazon.co.uk: Books

We would love you to follow us on LinkedIn!
https://www.linkedin.com/company/amplified-group/