Episode 151: Betting Big on the Future of Restaurant Tech: Noah Glass, founder of Olo
11/02/21 • 34 min
1 Listener
Today, Olo is a billion-dollar company with a captivated audience of restaurateurs excited about the future of restaurant tech.
But the story of Olo and its founder, Noah Glass, is far from an overnight success. Noah has spent the last 16 years evangelizing the merits of restaurant tech to an industry unwilling to change. But he never lost hope and he never gave up.
And I can only imagine that a man with that kind of vision and that kind of fortitude must have a clear vision of what’s coming next for all of us. Today we talk about the future of restaurants and restaurant tech.
TIME-STAMPED SHOW NOTES
[2:25] The ripple effect that planted a seed: Lessons learned from Silicon Valley
[5:11] Finding the courage: seizing the opportunity to realize a vision
[8:38] Evolving an ideology: rallying the troops and doing good while doing well.
[11:50] Evolving a leader: the challenges of scaling and having faith in your partners and values.
[16:38] How one restaurant Dallas, TX changed Olo’s framework.
[22:08] Embracing the Digital Age: Is the industry backsliding as we lean into tech?
[24:20] Imagining the future of the restaurant industry:
[27:25] Turning the tables: The kind of restaurant Noah Glass would open.
[31:15] The North Star metric: Customer lifetime value and what it means for your restaurant.
That's Noah Glass. For more on OLO visit https://www.olo.com
FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.
________________________________
Free Download: 5 Steps to Achieve a 15% Net Profit
We have a lot more content coming your way!
Be sure to check out the FULL COMP media universe by visiting:
Today, Olo is a billion-dollar company with a captivated audience of restaurateurs excited about the future of restaurant tech.
But the story of Olo and its founder, Noah Glass, is far from an overnight success. Noah has spent the last 16 years evangelizing the merits of restaurant tech to an industry unwilling to change. But he never lost hope and he never gave up.
And I can only imagine that a man with that kind of vision and that kind of fortitude must have a clear vision of what’s coming next for all of us. Today we talk about the future of restaurants and restaurant tech.
TIME-STAMPED SHOW NOTES
[2:25] The ripple effect that planted a seed: Lessons learned from Silicon Valley
[5:11] Finding the courage: seizing the opportunity to realize a vision
[8:38] Evolving an ideology: rallying the troops and doing good while doing well.
[11:50] Evolving a leader: the challenges of scaling and having faith in your partners and values.
[16:38] How one restaurant Dallas, TX changed Olo’s framework.
[22:08] Embracing the Digital Age: Is the industry backsliding as we lean into tech?
[24:20] Imagining the future of the restaurant industry:
[27:25] Turning the tables: The kind of restaurant Noah Glass would open.
[31:15] The North Star metric: Customer lifetime value and what it means for your restaurant.
That's Noah Glass. For more on OLO visit https://www.olo.com
FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.
________________________________
Free Download: 5 Steps to Achieve a 15% Net Profit
We have a lot more content coming your way!
Be sure to check out the FULL COMP media universe by visiting:
Previous Episode
Episode 150: Never Waste a Good Crisis: Joth Ricci of Dutch Bros.
Over 100,000 restaurants were lost in the pandemic and there's so much we can learn from that. But there are also organizations that thrived during the pandemic. What did they do differently? What did they see that so many didn't? Today we chat with Joth Ricci of Dutch Bros who saw opportunity in tragedy and used the pandemic as a catalyst to build the coffee shop of tomorrow, today.
TIME-STAMPED SHOW NOTES:
[2:38] Cutting teeth: lessons from and starting over and building from the ground up.
[4:28] Starting something with nothing: What defines a successful founder.
[5:20] Strategic planning, discipline, and defining yourself.
[6:43] Exploding the brand: Staying true to core values.
[7:40] The secret sauce: Ignoring the shiny light, keeping it simple, and being the very best at what you do.
[9:20] Examining Dutch Bros.: opportunities in technology, operations, leadership, and marketing.
[11:01] Achieving traction: setting the runway and hitting the ground running.
[12:23] Seizing The Great Pandemic Opportunity: putting rubber to the road when everything else stopped.
[14:32] Becoming a better leader: managing emotion in chaos, gaining perspective, and setting an example.
[17:53] Companies as a classroom: building teams through the lens of education
[18:22] Dutch Bros. 2.0: plowing into digital connection.
[20:07] Building a data-driven business: understanding your customers' journey.
[22:43] Be good at being who you are: the value in rejecting trends that don't serve your service model.
[24:34] You can't be all things to all people.
[25:54] Being big and being small: staying connected through community.
[27: 56] Baking social impact into the fabric of your business.
[29:44] Stay true to yourself, communicate who you are, and remember that service always wins.
For more on Dutch Bros., visit www.dutchbros.com
FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.
________________________________
Free Download: 5 Steps to Achieve a 15% Net Profit
We have a lot more content coming your way!
Be sure to check out the FULL COMP media universe by visiting:
Next Episode
Episode 152: Holistic Hospitality: Paul Pruitt, founder of New School
To call Paul Pruitt a restaurant consultant fails to describe who he is and his contributions to our industry. Paul is a hospitality futurist who, in the 10 years I've known him, has predicted every major evolution that our industry has faced.
Today Paul and I chat about the present and the future of our industry and how holistic hospitality could be the solution to all that ails us.
TIME-STAMPED SHOW NOTES:
[2:30] Catching rising stars:
[3:58] Kickin' it New School: It's not always about reinventing wheels.
[6:25] The importance of exploring what you can control, what you cant, and what will last.
[10:19] Horrible cupcakes on beautiful plates: The value of The Fun Sponge
[14:45] Tempering the algorithm: The balance contemporary thinking and innovation
[18:40] From concept to execution: Leaning into process, building a foundation, and creating cooperation.
[20: 40] Scaling a business is easy. Scaling culture is hard.
[26:17] Holistic thinking: Embracing a nonbinary perspective in your business.
[30:27] Exploring shades of grey: appreciating nuance, and refusing black and white decisions.
For more on New School go to http://newschoolconsulting.com
FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.
________________________________
Free Download: 5 Steps to Achieve a 15% Net Profit
We have a lot more content coming your way!
Be sure to check out the FULL COMP media universe by visiting:
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/full-comp-the-voice-of-the-restaurant-industry-revolution-107276/episode-151-betting-big-on-the-future-of-restaurant-tech-noah-glass-fo-17330597"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to episode 151: betting big on the future of restaurant tech: noah glass, founder of olo on goodpods" style="width: 225px" /> </a>
Copy