The Designer, the Infographic, and the Unhappy Client

07/11/21 • 20 min

Don't have conversations on the back end of a project that you should have had on the front end. When things go south with a client because they were expecting one thing and you were expecting another, it can ruin your relationship but also your reputation with future clients. Using a true story as the basis, I share how and why we freelance creatives need to manage expectations.

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Mark-ups, Minimums, and Managing Money

How do you create a budget when your freelance income isn't steady? Can you mark up project-related expenses without feeling guilty? In this episode I answere these and other money-related questions submitted by readers and listeners.

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What We Have Here Is A Failure To Communicate

Based on a true account of a miscommunication between me and one of my design students, I discuss the importance of being specific in what we communicate to clients, getting to the point, and diagnosing their needs accurately. It's also important that your client accurately receives what you're communicating. Both parties are responsible for communicating well. Good communication saves you time, builds trust, manages expectations, and reduces wrong assumptions.