Claims and complaints in the psychological world - part 3

06/20/24 • 10 min

What's the real story behind the Health and Care Professions Council (HCPC) complaints process, and how has it evolved over the years?
Welcome to the third, and final, episode of this mini-series about claims and complaints in the psychological world. Join us as we sit down with Max Ekstein from Arch Law to peel back the layers on how psychologists navigate the regulatory landscape and how complaints are meticulously handled.
We take a deep dive into HCPC's hearings and appeals process, the investigating committee panels, and the difference between its and BACP's procedures.
Thank you for staying on the journey with us and listening to this short, but hopefully informative, series on claims and complaints against psychological and related professionals.

Previous Episode

Claims and complaints in the psychological world - part 2

We're unlocking the secrets of navigating the British Association for Counselling and Psychotherapy's complaints process with Max Ekstein from Arch Law.
Welcome back to part 2 of our series on claims and complaints in the world of psychological and related professionals.
We are also looking at the BACP's role and its evolving procedures, especially the significant changes since 2018 and the shift to remote hearings post Covid-19. The importance of promptly notifying insurers when faced with a complaint should also be a priority for any practitioner.
Max walks us through the critical steps involved in filing a complaint, from understanding the BACP's threshold test to recognising potential complicating factors, like ongoing police investigations. Learn why most complaints meet the low bar of the threshold test and how to effectively manage early-stage issues.
Join us next time in the last episode of this series, where we will be looking at the complaints process of the Health and Care Professions Council (HCPC).

Next Episode

Insurers: Navigating the Perils of Bad Faith (part 3)

Exploring bad faith claims: human error, the COVID-19 aftermath, and mitigation strategies.
Join us with Hilary Harmsworth, alongside experts Sam Vardy and Scott Seaman, who explore these key themes for our final instalment of our series on bad faith.
This episode uncovers the latest trends, from the intricate balancing act of addressing both liability and damages, to the heightened risk faced by commercial auto policies and care homes. Alongside this, we assess the sweeping impact of social inflation and economic changes on insurance lines.
Beyond the trends, we dissect the implications of virtual communication on legal proceedings, revealing the subtle nuances lost in the transition from in-person to remote interactions. As bad faith claims become more frequent and severe, we also discuss effective management strategies to mitigate settlement costs.
Finally, our conversation pivots to the pressing need for reform in certain states, and the broader effect of regulatory constraints on the insurance market landscape.
For more information on Howden's bad faith mapping tool and the topics discussed today please contact Hilary at [email protected]

Fortune Favours The Brave - Claims and complaints in the psychological world - part 3

Transcript

Podcast intro/outro00:00:05.048

Welcome to Howden's podcast Fortune Favors the Brave . We all take risks in our everyday life , and business is no different . In this podcast , we're speaking to the experts about a topical challenge or issue and what business leaders can do to overcome it .

Jo Mountain00:00:19.054

Welcome to Howden's Fortune Favors , the Brave podcast . This is part