Helping FIs Help the World: ESG and BPO

11/24/22 • 28 min

ESG has become an increasingly important factor for investors over the years, but, recently, it's become a top priority for customers, and even employees, too. And with this increased pressure to be seen to be doing good, financial institutions are looking for new ways to improve their environmental, social, and governance credentials. However, finding ways to boost these efforts aren't always easy wins and organizations need help to work out where improvements can be made - and this is where transformative business process optimization can help.

In this episode of Financial Futures, we learn how transformative BPO is helping financial institutions not only to streamline their processes and find new efficiencies, but also how it is facilitating organizations' ability to meet their own ESG goals. We debunk some of the myths around BPO and we explore a real-life example of one institution's journey to better ESG through Transformative BPO.

Joining us today are sales lead of business process transformation and resourcing at FIS, Simon Penny, and SVP of banking and payments Europe at FIS, Silvia Mensdorff-Pouilly. We discuss why ESG is so top-of-mind for everyone from investors to customers, and we reveal why good ESG starts with a thorough self-assessment of processes.

We'll also ask:

How do ESG and transformative BPO go hand-in-hand?
What is the difference between transformative BPO and outsourcing?
Why is ESG important for financial institutions?
Where can transformative BPO help financial institutions?
How should organizations evaluate their ESG strategies?
Why is it important for institutions to appoint their own head of ESG?

We'll also ask:

How do ESG and transformative BPO go hand-in-hand?
What is the difference between transformative BPO and outsourcing?
Why is ESG important for financial institutions?
Where can transformative BPO help financial institutions?
How should organizations evaluate their ESG strategies?
Why is it important for institutions to appoint their own head of ESG?

Previous Episode

Financial Education for Kids: Creating a financially inclusive society

Forming good habits takes time. But for some young people, forming the right ones around managing finances happens either far too late, or not at all. And as new financial products emerge, and as our relationship with cash becomes more abstract, the task of teaching children how to manage money is getting more complicated. So complicated in fact, that even the schools can't keep up. But what if learning how to balance the books wasn't just left up to the schools? What if institutions could help share the load?

In this special three-part series of Financial Futures, we're exploring the work FIS is doing by partnering up with fintechs and entrepreneurs to shape the future of the financial services industry. And on today's episode, we learn how one institution is taking on the mission of teaching young people how to manage money, and we ask who should be responsible when it comes to educating children about finances. We also find out how good financial education helps to promote financial inclusivity, and we discover the societal benefits that come with having a money-matter-savvy young population.

We'll be joined by co-founder and COO of goHenry, Louise Hill, and SVP of banking and payments Europe at FIS, Silvia Mensdorff-Pouilly, to discover how goHenry is bridging the financial education gap in young people's learning, and to find out how the financial services industry is proactively trying to foster a more financially inclusive society.

We'll also ask:

How does better financial knowledge help in securing a better future for young people?
What do institutions need to do to create a financially inclusive society?
How do we teach children to form good money-management habits?
What are the pillars of strong financial education?
Who is responsible for teaching young people to manage money?
How has going cashless affected children's understanding of money?
How is goHenry helping young people to learn about money in a safe environment?

Next Episode

Fortune Favours the Brave: Entrepreneurialism in fintech

Creating a startup in any sector is a challenge. But given the level of technology, regulation, and specialist knowledge required, creating a successful business in the fintech space is even more complicated. But thanks to technology partners (and competitors that are always on the lookout for new innovations), visionaries in fintech don't need to go it alone when trying to bring their products to market, making entrepreneurialism in fintech a truly unique pursuit.

On today's episode of Financial Futures, we delve into the world of entrepreneurialism in fintech to find out how startups can set themselves up for success in the fintech space. We hear from an entrepreneur about their own journey to market and learn about the challenges and opportunities in the current investment climate.

Joining us today are CEO of Cashplus, Rich Wagner, and SVP of banking and payments Europe at FIS, Silvia Mensdorff-Pouilly. They reveal what makes the fintech space such a unique, lucrative and collaborative market for startups to break into, and Rich details his own journey of taking his idea to market. Plus we'll learn how technology partners can help startups to actualize their innovations.

We'll also ask:

What's it like being an entrepreneur in the fintech space?
Why is it important to keep your competitors close when bringing new products to market?
Which skills and attributes do entrepreneurs in fintech need to be successful?
What are the benefits of innovating during a time of market instability?
How do you spot opportunities to innovate?
What are investors' priorities when making investment decisions?