Enabling modern banking with digital implementation

04/04/23 • 28 min

It used to be that new technology capabilities were there to support existing business channels. But technology isn't just a supporting feature for organizations anymore, technology is a business channel. And for banks to take advantage of that, they need to be flexible, they need to be quick to adopt new features, and they need to have a solid tech foundation. And above all, they need a robust digital implementation strategy.

In this Financial Futures season finale, we explore what makes for an effective, and repeatable, digital implementation strategy. We ask what the building blocks of a successful implementation are and we find out what the common pitfalls are to avoid. Plus, we'll learn what institutions need to do to maintain their digital capabilities beyond the onboarding stage.

Joining us on this episode are vice president and general manager for Digital One at FIS, Héctor Pagés, and chief technology officer at BreakFree Solutions, Bradley Clerkin, to guide us through the technical capabilities and mindset banks need to ensure digital implementation success.

We'll also ask:

How have digital banking and digital implementation evolved?
What do pre-digital and post-digital mean for banks?
Why has digital become so important for banking customers?
How do banks ensure they stay ahead of the latest technology trends?
Why do banks need to be involved in their digital implementation strategy?
What are the six essential capabilities institutions need to ensure digital success?

We'll also ask:

How have digital banking and digital implementation evolved?
What do pre-digital and post-digital mean for banks?
Why has digital become so important for banking customers?
How do banks ensure they stay ahead of the latest technology trends?
Why do banks need to be involved in their digital implementation strategy?
What are the six essential capabilities institutions need to ensure digital success?

Previous Episode

Managing portfolios better with wealth as a service

Consumer banking, loan applications, car insurance - there are some financial services that no one was surprised to see go digital. But some others (until recently at least) seemed like they would always belong more in a mahogany-clad Wall Street office than on a phone screen. But as technology has advanced, and as consumer trends have changed, more and more services are meeting customers where they are and going digital.

And the world of wealth management is no exception to this new rule.

In this episode of Financial Futures, we learn how the as-a-service model is coming to wealth management and how this technology is democratizing this essential resource. We'll find out how demand for wealth as a service has grown in light of increasingly optimized user experiences across the tech sector and we'll learn why legacy technologies are hindering, rather than helping, wealth managers to provide the best value.

Joining us in this episode are head of wealth management at FIS Global, Luke McCabe, and head of wealth management consulting at NTT Data, Eric Bittel. They'll reveal how the wealth management landscape has evolved (and where it's going), and they'll discuss the current challenges wealth managers are facing, along with some potential solutions.

We'll also ask:

What is wealth as a service?
How is wealth as a service helping wealth managers to focus on higher-value work?
What are customers demanding from the wealth management user experience?
How can firms stay relevant and provide value to wealth management customers?
What can wealth management professionals and firms do to prepare for WaaS adoption?
How is WaaS making wealth management more scalable and allowing for flexible pricing models?