#14 Chris Ho's Secret to The Art of Delegation and Customer Experience
01/24/24 • 48 min
Dive into the world of executive assistance and client relationships with Chris Ho, Chief Client and Revenue Officer at Athena.
In this episode of Experts of Experience, host Lauren Wood engages with Chris Ho to uncover the intricacies of effective delegation and its impact on customer success.
Learn about Athena's innovative approach to enhancing client experiences and how Chris's leadership is shaping the future of executive assistance. Chris shares profound insights on the relationship between successful client management and strategic delegation, emphasizing the significance of empathetic and intelligent client interactions.
Tune in to discover Athena's transformative strategies in client service and delegation.
If you enjoyed this episode, please rate us on Spotify and Apple Podcasts.
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Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.
Learn more about what’s possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess
(00:00) Introduction and Focus on Customer Experience (CX)
(01:20) Chris's Journey to CX and Athena's Philosophy
(03:37) Athena's Approach to Matching Executives and EAs
(06:56) Empowering and Nurturing Executive Assistants at Athena
(09:13) Onboarding Clients and the Art of Delegation
(11:11) Adapting Hero's Journey in Customer Onboarding
(16:47) Client Engagement and Tracking Happiness
(20:45) Client-Centric Strategies and Using AI
(24:31) Teaching Clients Effective Delegation
(28:00) EA's Impact on Clients' Lives and Athena's Culture
(30:05) Approach to Unengaged or Unhappy Clients
(32:24) Tracking Client Engagement and Happiness with AI
(39:00) Chris's Personal Experience with Exceptional Customer Service
(41:57) Final Thoughts and Advice for Customer Experience Leaders
–
Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
Mission.org is a media studio producing content alongside world-class clients.
Learn more at mission.org
Dive into the world of executive assistance and client relationships with Chris Ho, Chief Client and Revenue Officer at Athena.
In this episode of Experts of Experience, host Lauren Wood engages with Chris Ho to uncover the intricacies of effective delegation and its impact on customer success.
Learn about Athena's innovative approach to enhancing client experiences and how Chris's leadership is shaping the future of executive assistance. Chris shares profound insights on the relationship between successful client management and strategic delegation, emphasizing the significance of empathetic and intelligent client interactions.
Tune in to discover Athena's transformative strategies in client service and delegation.
If you enjoyed this episode, please rate us on Spotify and Apple Podcasts.
Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1
Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.
Learn more about what’s possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess
(00:00) Introduction and Focus on Customer Experience (CX)
(01:20) Chris's Journey to CX and Athena's Philosophy
(03:37) Athena's Approach to Matching Executives and EAs
(06:56) Empowering and Nurturing Executive Assistants at Athena
(09:13) Onboarding Clients and the Art of Delegation
(11:11) Adapting Hero's Journey in Customer Onboarding
(16:47) Client Engagement and Tracking Happiness
(20:45) Client-Centric Strategies and Using AI
(24:31) Teaching Clients Effective Delegation
(28:00) EA's Impact on Clients' Lives and Athena's Culture
(30:05) Approach to Unengaged or Unhappy Clients
(32:24) Tracking Client Engagement and Happiness with AI
(39:00) Chris's Personal Experience with Exceptional Customer Service
(41:57) Final Thoughts and Advice for Customer Experience Leaders
–
Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
Mission.org is a media studio producing content alongside world-class clients.
Learn more at mission.org
Previous Episode
#13 Ian Wishingrad: A Masterclass in Branding & Customer Experience
Dive into the world of creative customer experience with Ian Wishingrad, Co-Founder and CMO of Three Wishes Cereal.
In this episode of Experts of Experience, Ian shares his journey from advertising to entrepreneurship, revealing how authenticity marketing strategies have shaped his customer-centric approach.
He shares the challenges and triumphs of creating a customer-centric, healthy cereal brand that stands out in a competitive market. This episode is a deep dive into how customer experience, innovative packaging, and creative marketing strategies can transform a simple idea into a thriving business.
Wishingrad's story is a testament to the power of vision, persistence, and customer-focused innovation in the modern business landscape.
Tune in as Ian shares personal anecdotes and professional insights, offering actionable strategies to revolutionize your approach to customer experience.
Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1
Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.
Learn more about what’s possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess
(00:00) Introduction and Ian's Background in Advertising
(01:44) Transitioning from Advertising to Creating a Cereal Brand
(06:09) Concept and Brand Pillars of Three Wishes Cereal
(08:51) Identifying the Key Customer Base
(09:45) Importance of Customer-Centric Focus
(11:33) Packaging and Retail Strategy in Branding
(14:15) Challenges in Personal Brand Building
(16:42) Retailer Relationships and Customer Feedback
(22:29) Creative Marketing During COVID-19
(31:34) Leveraging 'Evergreen Zeitgeist' in Marketing
(33:03) Advice for Aspiring Entrepreneurs
–
Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
Mission.org is a media studio producing content alongside world-class clients.
Learn more at mission.org
Next Episode
#15 Jim Roth's Masterclass on Salesforce's Customer Success Strategies
Explore the evolving landscape of customer experience with Jim Roth, President of Customer Success at Salesforce, in this episode of Experts of Experience.
Join host Lauren Wood as she delves into the strategies of Salesforce to revolutionize customer interactions and organizational efficiency.
Jim Roth shares his expertise on breaking down functional silos and integrating customer services to provide a seamless experience. Discover how Salesforce leverages digital technologies and AI to empathize with and better serve their customers.
Gain insights into the importance of simplifying processes and understanding customer needs in large organizations.
Tune in for a compelling discussion on transforming customer experience in the digital age.
If you found this episode insightful, please rate us on Spotify and Apple Podcasts.
Subscribe Now: https://www.youtube.com/@ExpertsofExperience?sub_confirmation=1
Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth.
Learn more about what’s possible on the Salesforce success plan website: http://sfdc.co/SalesforceCustomerSuccess
–
Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
Mission.org is a media studio producing content alongside world-class clients.
Learn more at mission.org
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