Augmentation, Not Replacement: AI at America’s Innovation Agency, feat. Jamie Holcombe, CIO of the USPTO
02/07/24 • 14 min
Ivanti's recent research showed that IT workers are significantly more likely than other office workers to be anxious about the impact of AI on their jobs. IT workers are eight times more likely to say that the main beneficiaries of AI are employers rather than employees! Yet, IT workers also report record levels of burnout, which AI and automation have the potential to alleviate.
Rather than a feared future replacement, could AI actually be the powerful partner IT needs to do more and lower the risk of burnout?
Jamie Holcombe, CIO of the US Patent and Trademark Office (USPTO) joins host Jeff Abbott to explain how adopting AI modernized how the USPTO did business across an enormous scale and led to a cultural and digital transformation of their IT operations.
About the research
For Ivanti’s Digital Employee Experience (DEX) research series we surveyed 16,200 IT professionals, executives and end users around the world, across a broad range of industries, to gauge their opinions on the current state and future of the digital employee experience (DEX).
See all Ivanti’s original research at ivanti.com/research.
About the guest
Henry (Jamie) Holcombe is the Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO). In this role, he is the principal advisor on the development and operations of its information systems and technology. Noted accolades include winning the agency’s first “CIO 100” award for strides in artificial intelligence and machine learning. Prior to the USPTO, Mr. Holcombe served in executive-level positions at various firms. At the Harris Corporation, Mr. Holcombe served as the Vice-President and General Manager of Caprock Government Solutions (CGS), a communications provider to the U.S. Government.
About the host
As CEO of Ivanti, Jeff oversees all aspects of the company’s growth strategy and direction. Before becoming CEO of Ivanti in October 2021, Jeff was Ivanti’s President since January 2020. Jeff has over 25 years of experience working for enterprise software and services companies, including Accenture, Oracle and Infor. Jeff holds degrees from the University of Tennessee and Georgia State University. He sits on the National Alumni Board at the University of Tennessee and has previously held board positions with the Georgia Leukemia and Lymphoma Society and the Posse Foundation.
About Ivanti
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.
Ivanti's recent research showed that IT workers are significantly more likely than other office workers to be anxious about the impact of AI on their jobs. IT workers are eight times more likely to say that the main beneficiaries of AI are employers rather than employees! Yet, IT workers also report record levels of burnout, which AI and automation have the potential to alleviate.
Rather than a feared future replacement, could AI actually be the powerful partner IT needs to do more and lower the risk of burnout?
Jamie Holcombe, CIO of the US Patent and Trademark Office (USPTO) joins host Jeff Abbott to explain how adopting AI modernized how the USPTO did business across an enormous scale and led to a cultural and digital transformation of their IT operations.
About the research
For Ivanti’s Digital Employee Experience (DEX) research series we surveyed 16,200 IT professionals, executives and end users around the world, across a broad range of industries, to gauge their opinions on the current state and future of the digital employee experience (DEX).
See all Ivanti’s original research at ivanti.com/research.
About the guest
Henry (Jamie) Holcombe is the Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO). In this role, he is the principal advisor on the development and operations of its information systems and technology. Noted accolades include winning the agency’s first “CIO 100” award for strides in artificial intelligence and machine learning. Prior to the USPTO, Mr. Holcombe served in executive-level positions at various firms. At the Harris Corporation, Mr. Holcombe served as the Vice-President and General Manager of Caprock Government Solutions (CGS), a communications provider to the U.S. Government.
About the host
As CEO of Ivanti, Jeff oversees all aspects of the company’s growth strategy and direction. Before becoming CEO of Ivanti in October 2021, Jeff was Ivanti’s President since January 2020. Jeff has over 25 years of experience working for enterprise software and services companies, including Accenture, Oracle and Infor. Jeff holds degrees from the University of Tennessee and Georgia State University. He sits on the National Alumni Board at the University of Tennessee and has previously held board positions with the Georgia Leukemia and Lymphoma Society and the Posse Foundation.
About Ivanti
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.
Previous Episode
The Irony of Digital Transformation, feat. Dmitriy Sokolovskiy, Audience 1st
Ivanti’s research shows that IT workers are 50% more likely than other office workers to report negative effects from working remotely. They report longer working hours and more tech problems about twice as often as their non-IT colleagues, and nearly one in three say they’ve had colleagues quit due to burnout.
Could it be that the Everywhere Work revolution — a revolution they played a foundational role in making possible — has placed an impossible burden on IT and InfoSec?
Dmitriy Sokolovskiy, Lead Instructor and Principal CISO Advisor at Audience 1st, joins host Jeff Abbott to break down what’s causing this massive burnout problem, and more importantly, what we can do about it.
About the research
For Ivanti’s Everywhere Work research series, we surveyed 8400 office workers, IT and security professionals and executives to understand attitudes, expectations and challenges facing future-looking talent organizations and their employees as they redefine the time, location and manner of work.
See all Ivanti’s original research at ivanti.com/research.
About the guest
Dmitriy is the Lead Instructor and Principal CISO Advisor at Audience 1st. His cybersecurity leadership experience goes back to 2007, while his rich IT industry experience goes back to 1998. In his 11 years at CyberArk Software, Dmitriy helped grow the company until it went public, and beyond. He later became CyberArk’s cloud security architect during the development and launch of their first SaaS products. In 2018, Dmitriy left CyberArk and advised dozens of information security startups on product and go-to-market strategy, serving in these advisory roles, all while also fulfilling his duties as the CISO and CSO at Avid Technology.
About the host
As CEO of Ivanti, Jeff oversees all aspects of the company’s growth strategy and direction. Before becoming CEO of Ivanti in October 2021, Jeff was Ivanti’s President since January 2020. Jeff has over 25 years of experience working for enterprise software and services companies, including Accenture, Oracle and Infor. Jeff holds degrees from the University of Tennessee and Georgia State University. He sits on the National Alumni Board at the University of Tennessee and has previously held board positions with the Georgia Leukemia and Lymphoma Society and the Posse Foundation.
About Ivanti
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.
Next Episode
Reimagining When and How We Work, feat. Samantha Radocchia
About the research
See all Ivanti’s original research at ivanti.com/research.
About the guest
Sam Rad (Samantha Radocchia) is a lifelong student of humanity - futurist, anthropologist and entrepreneur.
A charismatic speaker and performer, Sam has shared stories of radical change with global audiences on stages across 5 continents. She is a bestselling author, non-fiction and fiction writer for film, media personality and producer.
She is the founder of Radical Next, a meta-media studio creating transformative stories, experiences and media productions that shape a positive future. Her upcoming book, “Radical Next: Thriving in Times of Radical Change” explores how "radical next ideas" and technologies will transform societies in the decades to come.
Sam is passionate about empowering humanity to thrive in times of radical change. It is her mission to restore trust and connections between people and themselves, their source, each other, all beings and our planet.
About the host
As CEO of Ivanti, Jeff oversees all aspects of the company’s growth strategy and direction. Before becoming CEO of Ivanti in October 2021, Jeff was Ivanti’s President since January 2020. Jeff has over 25 years of experience working for enterprise software and services companies, including Accenture, Oracle and Infor. Jeff holds degrees from the University of Tennessee and Georgia State University. He sits on the National Alumni Board at the University of Tennessee and has previously held board positions with the Georgia Leukemia and Lymphoma Society and the Posse Foundation.
About Ivanti
Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. We make technology work for people, not the other way around. Today’s employees use a wide range of corporate and personal devices to access IT applications and data over multiple networks to stay productive wherever and however they work. Ivanti is one of the only technology companies that finds, manages and protects each IT asset and endpoint in an organization. Over 40,000 customers, including 88 of the Fortune 100, have chosen Ivanti to help them deliver an excellent digital employee experience and improve IT and security team productivity and efficiency. At Ivanti, we strive to create an environment where all perspectives are heard, respected and valued, and we are committed to a more sustainable future for our customers, partners, employees and the planet. For more information, visit ivanti.com and follow @GoIvanti.
Executive Summary with Jeff Abbott - Augmentation, Not Replacement: AI at America’s Innovation Agency, feat. Jamie Holcombe, CIO of the USPTO
Transcript
[00:00] Introduction
Jeff Abbott: There's been a ton of news on the rapid advancement of generative AI around the business world. And enthusiasm for its potential, I think it's fair to say, has reached a fever pitch. Would you believe that knowledge workers are six times more likely to say that the main beneficiaries of AI are employers rather than employees?
Ivanti's recent research showed a high degree of skepticism about the individual benefit
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