024: Crafting Unforgettable Customer Experiences
10/01/24 • 30 min
Discover the secrets to becoming a successful speaker and consultant in customer service excellence with our guest who transformed from a salon owner to a renowned industry expert. Are you eager to craft unforgettable customer experiences that leave a lasting impact? Learn how local speaking engagements led to national demand, culminating in the publication of 'Secret Service' in 2003, a book that revolutionized their career. Hear firsthand about working with top companies like Ritz Carlton and Starbucks, and the establishment of The DeJulius Group, a powerhouse in customer service consulting.
*Uncover the essential skills for mastering customer service and relationship building within any organization. Learn the '5 E's of Genuine Hospitality' and discover how to apply them effectively. We explore practical techniques like 'beat the greet' and the significance of positive language, illustrated through unique personal anecdotes and family traditions. Find out how to maintain strong interpersonal connections in our increasingly digital world, and why these skills are more valuable than ever.
Embark on a journey through the trials and triumphs of entrepreneurship, where lessons in resilience and the importance of a strong company culture are paramount. Our guest shares pivotal moments that shaped their business philosophy, emphasizing how to balance immediate successes with long-term reputation building. Hear why consistent customer service is crucial across all business seasons and learn strategies to ensure exceptional client care that guarantees continued loyalty. Don't miss this engaging conversation filled with practical strategies and inspirational stories that will inspire and empower you to elevate your customer service game.
John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius
The DiJulius Group
http://www.thedijuliusgroup.com
The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast
John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup
Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc
📒 The Books Referenced in this Episode: 📒
===================================
The Employee Experience Revolution: Increase Morale, R
Links to Follow Empower & Elevate Podcast 24/7:
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Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com
Discover the secrets to becoming a successful speaker and consultant in customer service excellence with our guest who transformed from a salon owner to a renowned industry expert. Are you eager to craft unforgettable customer experiences that leave a lasting impact? Learn how local speaking engagements led to national demand, culminating in the publication of 'Secret Service' in 2003, a book that revolutionized their career. Hear firsthand about working with top companies like Ritz Carlton and Starbucks, and the establishment of The DeJulius Group, a powerhouse in customer service consulting.
*Uncover the essential skills for mastering customer service and relationship building within any organization. Learn the '5 E's of Genuine Hospitality' and discover how to apply them effectively. We explore practical techniques like 'beat the greet' and the significance of positive language, illustrated through unique personal anecdotes and family traditions. Find out how to maintain strong interpersonal connections in our increasingly digital world, and why these skills are more valuable than ever.
Embark on a journey through the trials and triumphs of entrepreneurship, where lessons in resilience and the importance of a strong company culture are paramount. Our guest shares pivotal moments that shaped their business philosophy, emphasizing how to balance immediate successes with long-term reputation building. Hear why consistent customer service is crucial across all business seasons and learn strategies to ensure exceptional client care that guarantees continued loyalty. Don't miss this engaging conversation filled with practical strategies and inspirational stories that will inspire and empower you to elevate your customer service game.
John R. DiJulius III on LinkedIn:
https://www.linkedin.com/in/dijulius
The DiJulius Group
http://www.thedijuliusgroup.com
The Customer Service Revolution Podcast
https://thedijuliusgroup.com/the-customer-service-revolution-podcast
John R. DiJulius III on YouTube
https://www.youtube.com/@dijuliusgroup
Meet as Strangers Leave as Friends | John DiJulius | TEDxAkron
https://www.youtube.com/watch?v=QfWgKZzsuMc
📒 The Books Referenced in this Episode: 📒
===================================
The Employee Experience Revolution: Increase Morale, R
Links to Follow Empower & Elevate Podcast 24/7:
- https://linktr.ee/empowerelevatepodcast
- https://www.youtube.com/@EmpowerElevatePodcast
- https://www.facebook.com/EmpowerElevatePodcast
- https://www.instagram.com/EmpowerElevatePodcast
- https://www.threads.net/@EmpowerElevatePodcast
- https://www.twitter.com/EmpowerElevateP
- https://www.tiktok.com/@empowerelevatepodcast
- https://www.linkedin.com/company/empowerelevatepodcast
Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com
Previous Episode
023: Life Changes for Lasting Health and Happiness
Imagine waking up one day to find that your health is spiraling out of control, demanding immediate changes to your lifestyle. I had such a wake-up call with a hypertensive diagnosis, prompting me to take significant steps towards a healthier life. This episode isn't just about my journey, though; it's about the symbiotic relationship between mental and physical well-being, especially for those juggling high-stress roles, like business ownership. We explore actionable lifestyle changes—reducing alcohol, eating better, engaging in brain-stimulating activities, and the importance of taking time to disconnect from work. We also reflect on the priceless moments we often overlook, like coaching our kids' sports teams and savoring family time.
Ken Patterson, the Director of Community of Todyl, joins us to shed light on the profound impact of community in mental health. As we share heartbreaking stories of loss due to suicide and substance abuse, we underline the importance of vulnerability and open conversations, especially among men. Ken's heartfelt experiences emphasize the need for mutual support and fostering a stronger sense of togetherness. This episode serves as a powerful reminder: by prioritizing community well-being and checking in on each other, we can create an environment where meaningful connections and supportive dialogues thrive.
Ken Patterson on LinkedIn:
https://www.linkedin.com/in/kenpatterson16
Links to Follow Empower & Elevate Podcast 24/7:
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- https://www.twitter.com/EmpowerElevateP
- https://www.tiktok.com/@empowerelevatepodcast
- https://www.linkedin.com/company/empowerelevatepodcast
Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com
Next Episode
025: The Power of Being Authentically You at Work
Imagine a world where your professional success isn't dictated by your appearance. Bold tattoos, vibrant hair colors, and cultural piercings shouldn't overshadow your skills and character, especially in industries as traditionally rigid as oil and gas. Join us as we challenge the outdated norms that equate conformity with competence, drawing from personal stories and workplace experiences in environments like Starbucks and McDonald's. We question why customer service standards are tied to old-fashioned ideas about appearances, advocating for a shift towards valuing diversity and individual expression across all job sectors.
In a world slowly embracing change, the path to self-expression and career advancement can still be fraught with challenges, especially for those from diverse backgrounds. We explore how the younger generation is redefining success by prioritizing authenticity over societal expectations, and how personal expression can be a powerful tool in breaking stereotypes. From contrasting historical business attire with modern acceptance to questioning materialistic measures of professional worth, we envision a future where your thoughts and contributions hold more value than superficial appearances. Join us in celebrating individuality and building supportive networks that foster a more inclusive society.
Desraie Thomas on LinkedIn:
https://www.linkedin.com/in/desraie
Links to Follow Empower & Elevate Podcast 24/7:
- https://linktr.ee/empowerelevatepodcast
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- https://www.instagram.com/EmpowerElevatePodcast
- https://www.threads.net/@EmpowerElevatePodcast
- https://www.twitter.com/EmpowerElevateP
- https://www.tiktok.com/@empowerelevatepodcast
- https://www.linkedin.com/company/empowerelevatepodcast
Hi, I’m Marc Thomas, Founder and CEO of Current TEK Solutions and CYBER GUARDIANS. If you or someone you know could benefit from our cutting-edge IT and cybersecurity services, we’d love to help. Reach out to us today to learn how we can secure and elevate your business. https://www.currentTEKsolutions.com
Empower & Elevate Podcast - 024: Crafting Unforgettable Customer Experiences
Transcript
so people started asking me to come and speak at local chambers of commerce in cleveland . And you know different . And the only reason why I did it was I just thought it'd be good marketing . Sure , right , you'd be there . Never heard of john roberts spa ? Oh , I'm going to buy my wife or myself a gift card and go in there . And that's 100% why I did it . Um , you know , n
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