Emotion At Work

This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.

Our first episode is more of a broadcast from our host, Phil Willcox, talking about why the Emotion at Work podcast is a thing. He sets out:

1) That the podcasts will be a series of conversations with researchers and/or practitioners and/or business leaders. Some guests may be in more than one camp.

2) Each podcast will be an authentic recording of the conversation that was had. There will be no splicing editing or cutting out. We want you the listener to hear it in its true form.

3) This podcast supports the goals of emotion at work as what you hear will be helpful in enriching lives or reducing harm in the workplace. The guests and Phil talk about hints, tips, and techniques to help listeners find out how to work with emotion, credibility, and deception in the workplace more effectively.

4) That we are a work in progress. This is the first of many podcasts and we will learn and evolve with time. We are excited you are along for the ride.

Thanks for listening!

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/

Learn more about Emotion at Work: https://www.emotionatwork.co.uk

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/

For this episode, we delve into three areas; banter, impoliteness and power. All separate yet inextricably linked. All things that are common in the workplace. My guest this episode is Dr Derek Bousfield and he goes by on Twitter.

We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is something that can cause division and friction in the workplace. Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’. One of the examples we discuss how to banter can be veiled as Impoliteness and how Politeness markers or actions can also be Impoliteness. All of this is down to... *drum roll* context.

As part of our discussion, we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).

Your references for this one:

Barthesian myth (around 16 minutes)

https://en.m.wikipedia.org/wiki/Mythologies_(book)

Labeling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking

https://en.m.wikipedia.org/wiki/Labeling_theory

Terms of address and titles (around 39 minutes)

https://www.thoughtco.com/term-of-address-1692533

Banter and mock Impoliteness (by Derek and Michael Haugh)

https://www.researchgate.net/profile/Michael_Haugh2/publication/257198791_Mock_impoliteness_jocular_mockery_and_jocular_abuse_in_Australian_and_British_English/links/5b0d4772a6fdcc8c2537e291/Mock-impoliteness-jocular-mockery-and-jocular-abuse-in-Australian-and-British-English.pdf

Power (around 54 minutes) this is a fab book that explores the dynamism of power

https://www.amazon.co.uk/Power-Talk-Interaction-Institutional-Discourse/dp/0582368790/ref=sr_1_1?ie=UTF8&qid=1535050326&sr=8-1&keywords=Power+thornborrow

Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)

http://www.cambridge.org/gb/academic/subjects/languages-linguistics/sociolinguistics/impoliteness-using-language-cause-offence?format=PB

Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)

https://www.amazon.co.uk/Impoliteness-Interaction-Pragmatics-Beyond-New/dp/9027254397/ref=sr_1_1?s=books&ie=UTF8&qid=1535051024&sr=1-1&keywords=Derek+Bousfield+impoliteness

Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non-academic work

https://www.theguardian.com/profile/claire-hardaker

Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)

https://www.amazon.com/Talk-Hand-Bloody-Rudeness-Reasons/dp/1592401716

Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)

https://www.degruyter.com/view/j/pr.2018.14.issue-2/issue-files/pr.2018.14.issue-2.xml

Thanks for listening!!

More from Derek:

https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111

Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/

Learn more about Emotion at Work: https://www.emotionatwork.co.uk

Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/

Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!! I found the guest for this podcast when I was reading one of his papers and I LOVED it. The link will follow in the show notes. We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper. Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are: Characteristics of the displayer - e.g. Gender Characteristics of the display - e.g. Intensity of the emotion Characteristics of the context - e.g. the setting (virtual vs face to face/physical) He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating. I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too. For me, the social aspects of emotional expression, especially in the workplace are under-discussed and under-researched, hence my wanting to do this podcast. If you want to get hold of Arik you can find him here: Your links and references to the key areas and ideas we discussed are below: Around 12 minutes Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/ Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495 Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here - https://psycnet.apa.org/record/2018-00986-009 Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003 Around the same time, I mention emotional contagion, and here is a great paper on emotional contagion in organizational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf Around 34 minutes Arik mentions the research is done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here - https://psycnet.apa.org/record/2018-00986-009 Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih...

Aug 31st, 2021 In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider. The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified. There are regular places to pause and reflect with guided questions from Phil. Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be. Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme. Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers. Finally, Phil brings the podcast to a close and gives some final space for reflection. Your resources: Phil mentions the related podcast episodes https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/ https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/ https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/ https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/ He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717 A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf This open access chapter gives a good summary of the three orients of emotion regulation https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf This is Paul Ekman’s book that Phil refers to https://www.paulekman.com/resources/books/amp/

In this episode of the Emotion at Work podcast, Simon Blake, CEO of Mental Health First Aid England, shares insights on the intersection of work and well-being.

The discussion emphasises the vital role of connection, purpose, and relationships in creating positive workplace environments, revealing that a significant percentage of managers rise to their roles by circumstance rather than design.

Simon identifies key strategies for creating mental health in the workplace, including considerate design of roles and open communication.

The episode highlights the importance of vulnerability in conversation, offers practical phrases for clearer discussion and encourages a shift in focus towards joy and fulfilment instead of stress management at work, alongside recommendations for further reading to enrich understanding of workplace mental health.

Links

Simon Blake LinkedIn: https://www.linkedin.com/in/simonblake/

Mental Health First Aid UK: https://mhfaengland.org/individuals/

Research paper - Managers feel the Pinch Managers_Feel_The_Pinch_Report_PDF-2.pdf (emotionatwork.co.uk)

Kim Scott's book - Radical Candor Radical Candor: Fully Revised and Updated Edition: How to Get What You Want by Saying What You Mean: Amazon.co.uk: Scott, Kim: 9781529038347: Books

Brene Brown - Anxiety, Calm, and Over-/Under-Functioning - Brené Brown (brenebrown.com)

Find Your Why by Simon Sinek - Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team: Amazon.co.uk: Mead, David, Docker, Peter, Sinek, Simon: 9780143111726: Books

Desert Island Discs - BBC Radio 4 - Desert Island Discs

Podcast series A Muslim & A Jew - A Muslim & A Jew Go There Podcast Series – Apple Podcasts