Dragonproof Ecommerce - The Aligned Business Model - How a company’s history shapes its future

The Aligned Business Model - How a company’s history shapes its future

05/03/22 • 26 min

Take a peek inside an internal business development talk exploring how Miva’s product, employee, and ownership history set the stage for the perfect customer relationship. Rick connects the dots between major milestones of the company’s development and the process of developing bullseye products for the exact right customer.

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Is Customer Service Broken? How remote-first systems are performing under pressure - Rich Rauscher, PhD

Is there an overall breakdown in the quality of customer service? With millions of workers leaving the labor pool, consumer demand surging, and a rise in abusive customers, many customer support systems are strained to the breaking point. As we move towards a permanently hybrid workforce, what issues are arising in year 3 of our new reality which are only revealing themselves now? Rick welcomes Rich Rauscher, PhD, Executive Vice President of Miva and information systems expert.

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