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Dragonproof Ecommerce - Report from ShopTalk: What’s important for retailers in 2022… and what isn’t
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Report from ShopTalk: What’s important for retailers in 2022… and what isn’t

04/04/22 • 11 min

Dragonproof Ecommerce

In-person industry trade shows are back, led by the retail extravaganza ShopTalk. What trends are dominating the room in 2022? Rick identifies the hot topics being discussed at this year’s event, but suggests the real value of trade shows lies in the ability to leverage time and evaluate potential partners, moving past the latest shiny things to true collaboration.

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bookmark

In-person industry trade shows are back, led by the retail extravaganza ShopTalk. What trends are dominating the room in 2022? Rick identifies the hot topics being discussed at this year’s event, but suggests the real value of trade shows lies in the ability to leverage time and evaluate potential partners, moving past the latest shiny things to true collaboration.

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