Dragonproof Ecommerce - Is Customer Service Broken? How remote-first systems are performing under pressure - Rich Rauscher, PhD

Is Customer Service Broken? How remote-first systems are performing under pressure - Rich Rauscher, PhD

04/19/22 • 32 min

Is there an overall breakdown in the quality of customer service? With millions of workers leaving the labor pool, consumer demand surging, and a rise in abusive customers, many customer support systems are strained to the breaking point. As we move towards a permanently hybrid workforce, what issues are arising in year 3 of our new reality which are only revealing themselves now? Rick welcomes Rich Rauscher, PhD, Executive Vice President of Miva and information systems expert.

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