Data Privacy and Protection in The Age of Transparency

07/07/15 • 57 min

Digital World with Game Changers, Presented by SAP

The buzz: Peek-a-boo. I see you! With information transparency fuelled by social aka human-created data, the collection and manipulation of our personal data by businesses is ubiquitous, and we’re not happy about it. The challenge is not with social networks, but with data collection policies of businesses that harvest and process data from these networks. What are the ethical and legal implications? Do we have a say? The experts speak. Tim Barker, DataSift: “Computing is not about computers any more. It is about living” (Nicholas Negroponte). Nora Boukadid, EY: “It is not the strongest of the species that survives, nor the most intelligent...It is the one that is most adaptable to change” (Leon Megginson). Roger Gorman, ProFinda: “To connect our collective wisdom and social capital, to change the world, is hindered often by data, policies and processes. If we can navigate this, it's time for data-driven serendipity.” Join us for Data Privacy and Protection in The Age of Transparency.

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Social Gets Serious: Customer Experience Management Tools

The buzz: Seriously. Social media is the real deal. How? It can help achieve and surpass your customer support goals. Who says? Key findings from a 1000-company research study. Reality? More service interactions are taking place over social channels. Best results: Integrate social media activity with customer engagement strategies. Ready? The experts speak: Brent Leary, CRM Essentials: “We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better” (J. Bezos). Joe Hughes, EY: “In any moment of decision, the best thing you can do is the right thing, the next best thing is the wrong thing, and the worst thing you can do is nothing” (T. Roosevelt). Reza Soudagar, SAP: “If you defer investing your time and energy until you see that you need to, chances are it will already be too late” (C. Christensen). Join us for Social Gets Serious: Customer Experience Management Tools.

Next Episode

Does Simplifying Access to Data Make Us Smarter?

The buzz: Is faster ‘smarter”? You don’t need to be a statistician to access sophisticated analytics online and run them incredibly fast. But despite the powerful tools available to all companies, many organizations still spend too much time gathering data and too little analyzing and interpreting it. Will disseminating the tools to all company levels enable superior decisions? Is data quality still a challenge? Are your board’s requests for analytics giving them too many choices that slow them down? The experts speak. Derek Loranca, Aetna: “Any time scientists disagree, it's because we have insufficient data. Then we can agree on what kind of data to get; we get the data; and the data solves the problem... (Neil deGrasse Tyson). Gil Gomez, IBM: “Your data is talking. Are you listening?” Timo Elliott, SAP: “Not everything that can be counted counts, and not everything that counts can be counted” (William Bruce Cameron). Join us for Does Simplifying Access to Data Make Us Smarter?