Digital World with Game Changers, Presented by SAP

The buzz: Happiness. Enterprise software has been delivering increased functionality for years, but too often at the expense of ease-of-use. Why? Good design is notoriously difficult and thus not addressed or measured by most IT teams. UX projects are a business investment, where satisfaction must translate into performance to calculate ROI. Should UX be part of project development from the get-go? The experts speak. Jaco Van Eeden, Deloitte: “The world is complex, and so too must be the activities that we perform. But that doesn’t mean that we must live in continual frustration.” (Don Norman) Michael Romeo, Deloitte: “You have to start with the Customer Experience and work backyards to the technology” (Steve Jobs). Phil Dervan, SAP: “We should judge our industry by the happiness we create.” (Cennydd Bowles) Mark Schenecker, SAP: “Simple can be harder than complex...But...once you get there, you can move mountains.” (Steve Jobs) Join us for User Experience in Enterprise Software: ROI of UX.

The buzz: Boom! Enterprises and organizations worldwide seek to continually innovate and expand their products and services, markets and geographies, customer base—while retaining their existing base, growing revenues, improving productivity, energizing employees. This takes a long time, you say? Not with the cloud, where savvy businesses are creating new offerings at 'supersonic' speed. Actually minutes, days, or weeks vs. months or years. Are you ready? The experts speak. Dr. Fausto Bernardini, IBM: “The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man” (G.B. Shaw). David Sweetman, SAP: “I saw for the first time the earth's shape ...the shores of continents, islands, great rivers, folds of the terrain, large bodies of water...the feelings which filled me I can express with one word—joy” (Yuri A. Gagarin). Join us for Innovating at Cloud Speed: The Real Game-Changer

The buzz: Digital natives. Today’s workforce is rapidly absorbing a new generation of workers raised with personal computers, smartphones and the Internet. Not always comfortable working 9-5 or filling a single org-chart box, these digital natives have a different expectation of work and what technology fundamentally is, compared to previous demographic cohorts. How will they shape your organizational topology and technology landscape? The experts speak. Steven Dubis, Amazon: “This new wave of people coming through office doors near you are not just tech literate...what they’re not used to are constraints and being restricted by an IT department...” (Alastair Mitchel). Kinh Demaree, Axiom Zen: “Don't worry, be hapa. (T-shirt. Hapa is Hawaiian for mixed ethnicity). Chris Mark, SAP: “Don't aim for success if you want it; just do what you love and believe in, and it will come naturally.” (David Frost). Join us for Great expectations: Meeting the demands of a new wave of workers.

The buzz: Headache #999. What is your CXOs’ worst headache today? Redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd. Their challenges include intelligently using digital to achieve a profitable customer experience, turning digital investments into business advantages, shaping seamless operations. Can they ensure your company thrives in this digitally powered, global economy? The experts speak. Maggie Buggie, Capgemini: It’s all invented” (Benjamin Zander). Gerry Brown, Ovum: “Today there is no room for mediocre...the key question for us at Publicis and our clients is ‘how do we de-silo and still protect our core cultures?’” (Maurice Levy). Ira Berk, SAP: “In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it” (Robert Heinlein). Join us for Digital Customer Experience: Redesigning Your Organization.

The buzz: Designing Minds Organizations are realizing that the key to achieving sustainable innovation is to learn and scale creativity by applying design thinking. But successfully bringing design thinking, a culture of innovation and a learning environment to all enterprises, academia and governments worldwide is still a tall order that requires training champions and fostering creative confidence. Will it come together anytime soon? The experts speak. Fred Leichter, Fidelity Labs: Embrace surprises (Cindy Tripp). Tim Shriver, The Future Project: “This is important: to get to know people, listen, expand the circle of ideas. The world is crisscrossed by roads that come closer together and move apart, but the important thing is that they lead towards the Good.” (Pope Francis). Sam Yen, SAP: “One of these universal decisions is whether and when to take a more ‘Catholic’ or a more ‘Buddhist’ path” (Bob Sutton).Join us for Solving Innovation Challenges: Take Design Thinking Global