Mary-Beth Donovan on Customer Value Management: How do you apply the right lens to digital?

02/02/24 • 27 min

Join our host, Deepak Sharma, in a captivating conversation with Mary-Beth Donovan, Chief Customer Officer at EDB, as they delve into the art of designing impactful customer journeys. This episode unravels the importance of aligning with diverse customer outcomes and harnessing the power of data insights to drive success.

Tune in for insightful strategies to elevate your customer experiences, enhancing value and engagement. A must-listen for digital leaders to amplify customer-centric strategies.

Tune in for insightful strategies to elevate your customer experiences, enhancing value and engagement. A must-listen for digital leaders to amplify customer-centric strategies.

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Security in the Digital Customer Journey: Abhay Solapurkar

Join us as our host, Deepak Sharma, sits down with Abhay Solapurkar, Chief Customer Officer at SkyHigh Security, exploring the power of hyper-personalization and fortifying digital security. Discover the five crucial pillars underpinning digital transformation and learn how to leverage cutting-edge digital tools for customer lifecycle management.

Tune in to learn how to drive unparalleled customer satisfaction and essential traits for thriving as a leader in the digital age.

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Experience Digital – The Dance Between Interactions and Relationships: Martin Mrugal

Join our host, Deepak Sharma, in a riveting conversation with Martin Mrugal, Former Chief Operating Officer at Ellucian, exploring the evolving dynamics of digital interactions and relationships. Martin highlights the critical role of AI and machine learning in enhancing predictive analytics and customer engagement.

Tune in for actionable insights on integrating technology with human touchpoints to drive customer success.