AI and Customer Relationships: Connect or Deflect - Guy Nirpaz

02/27/25 • 34 min

Join our host, Deepak Sharma, for a thought-provoking conversation with Guy Nirpaz, Founder and CEO of Perspective AI. Explore Guy’s insights on AI’s role in customer relationships, balancing efficiency with human connection, and the concept of customer clarity in a digital-first world. Learn how AI can help businesses scale engagement, enhance trust, and drive value, rather than simply automate interactions.

Discover actionable strategies for customer success at scale, leveraging AI to bridge gaps, break silos, and optimize relationships. Gain inspiration from Guy’s journey in customer success and his vision for AI-driven transformation in business. An essential listen for digital leaders and innovators looking to shape the future of AI-driven trust and customer relationships.

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From Chalkboards to Cloud: Digital Transformation in Higher Education - Bharath Prabhakaran

Join our host, Deepak Sharma, for an engaging discussion with Bharath Prabhakaran, Vice President and Chief Digital Officer at the University of Cincinnati. Explore Bharath’s insights on digital transformation in higher education, including unique challenges such as balancing innovation with regulatory compliance, integrating diverse data systems, and leveraging AI responsibly. Discover actionable strategies through initiatives like the Bearcat Insights program and AI Enablement Community of Practice, aimed at modernizing infrastructure and fostering innovation.

Gain inspiration from Bharath’s journey from corporate to higher education, his passion for giving back, and his dedication to driving impactful change. A must-listen for digital leaders and innovators seeking to navigate the complexities of transformation in the academic space while maintaining ethical integrity and fostering inclusivity.

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From AI Theory to Warehouse Reality: How to Bring AI to the Real World of Supply Chain Software - Patricia Harris

Step inside the world of supply chain innovation with Patricia Harris, CMO of Blue Yonder, as she sits down with host Deepak Sharma. Discover how Patricia is bringing AI to life in the supply chain, transforming theory into real-world impact. Learn how autonomous supply chains, agentic AI, and the SADA (See, Analyze, Decide, Act) loop are helping businesses stay agile amidst constant disruptions.

Patricia shares how AI is not just accelerating decisions but also unlocking human value and enhancing collaboration across people, machines, and systems. Gain insights from her journey and practical strategies for building resilient, AI-powered supply chains. A must-listen for leaders shaping the future of logistics and digital transformation.