The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus

04/02/21 • 53 min

In this episode of the Digital Banking Podcast, you’ll hear from John San Filippo, the co-founder of Finopotamus. Finopotamus is a digital magazine for credit unions providing the latest fintech news from the industry. John has been in the credit union industry for over 30 years and has fulfilled a range of roles in different organizations. As a proud co-founder of a credit union blog, John now delivers useful tips and tricks to credit unions and technology companies that service credit unions.

Josh DeTar, host of the Digital Banking Podcast, and John San Filippo lead you through a brief history of the credit union, its development, and digital evolution. The two highlight events which have sparked significant changes to credit unions - especially in a year with a pandemic. John touches upon online banking, user experience, API integration, and the role of technology in the modern era.

The conversation also dives deeper into the difference between generations and what that means for handling transactions within a modern banking environment. And, lastly, the two explore how credit unions can compete with all the new fintechs and “Venmos” of the world.

Previous Episode

Collin Campbell outlines tips for a better consumer experience within credit unions

Collin Campbell is one of the brightest minds when it comes to implementing strategic initiatives focused on Credit Unions, and he has some interesting points of view that are going to shift the way you see the overall member experience.

When Collin started his career, it was in digital. Over the years he has found his place in the finance industry where he works as a strategic advisor for credit unions. In 2019, Collin collaborated with other partners and launched Detalus Strategy. In this episode of the Digital Banking podcast, Collin shares details about his journey with Detalus Strategy and provides perspectives on how credit unions of adapted over the last year.

In this episode, you’ll learn how people's understanding of organizations has changed from the '80s and what the future holds for credit unions. Collin also touches upon a member-centric strategy, and how to meet expectations and deliver the best services to your members by assessing their individual needs.

Next Episode

How Can Data and Applied Analytics Help Credit Unions Deliver a Better Member Experience in the Digital Era – Tim VanTassel from FICO

Tim VanTassel, a VP of analytics software organization FICO, has rich experience in consulting, financial services, and banking. He’s interested in data and applied analytics, which he finds incredibly important in delivering convenient member experience, especially when it comes to credit unions.

In the latest episode of Digital Banking Podcast, he introduces the concept of FICO score, which is another brand of credit score widely used by lenders worldwide, but he also mentions other issues faced by credit unions and the process of their digitalization. Tim is focused on data, seeing them as an essential factor in user experience, loans, and sales.

What will you hear?

Through many interesting examples provided by both Tim and our host, Josh DeTar, you will learn about the FICO’s main goals, credit, members, behavior scores, sales relevancy, digitalization, and other concepts closely related to credit unions and member experience.

Tim and Josh will also discuss the problem of transactional fraud, another field in which Tim excels. Can fraud affect one’s credit score even if people didn’t know they were victims? You’ll be surprised.

Digital Banking Podcast - The Vital Connection Between Technology and Credit Unions with John San Filippo of Finopotamus

Transcript

Josh DeTar: [00:00:00] All right. Welcome to another episode of the Digital Banking Podcast. I'm your host, Josh DeTar. And today I'm really excited to have John San Filippo, Co-Founder at Finopotamus on the show. What's going on John? Welcome to show.

[00:00:42] John San Filippo: [00:00:42] Thanks a lot man. How you doing?

[00:00:44] Josh DeTar: [00:00:44] Good. Yeah. John, how about give our audience a background on yourself?