021: How customer data is flipping the business value of the contact center

Deep Learning with PolyAI

02/15/24 • 19 min

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PolyAI's Global VP of Solution Consulting Brad talks with CEO Nikola about the future of customer data in the contact center. They discuss the value of data in improving customer service, the challenges in gathering practical data faced by traditional contact centers, the role of AI in capturing and analyzing data, and the potential benefits of using data to inform business decisions.

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02/15/24 • 19 min

Deep Learning with PolyAI - 021: How customer data is flipping the business value of the contact center

Transcript

Brad00:00:00.186

I think a really good concept to have is if you've ever been a meeting and we discussed these reports, we play these back to the customers. There's a big difference between saying I think versus I know and data gives you that kind of power.

Nikola00:00:20.184

Hi everyone, and welcome to the PolyAI podcast. Today I've got a special guest, Brad Stein is our VP of Solutions Consulting. Brad joined us about four years ago n

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