006 - Training People to Listen Deeply with Chuck Stringham

Introduction:
On this episode of De-Escalation Conversations, the topic of negotiation and agile coaching is discussed. Vladimir Bushin shares his belief that having a coach can lead to continuous improvement and growth, referencing successful individuals like Michael Phelps who have coaches to maintain their success.
The Negotiation Practice Community is also introduced as a resource for personal and professional development. The conversation then shifts to the topic of de-escalation, with the speaker sharing their admiration for the high standards of the police in the United States.
The use of the word "why" in communication and the importance of curiosity and gratitude as executive state emotions are also discussed.
Vladimir Bushin, is an expert in building an Agile Culture and improving organizational performance. The importance of effective communication, de-escalation tactics, and the alignment of purpose between citizens and law enforcement are also touched upon. Finally, the speaker shares their own effective negotiation tactics and approaches, including hotline listening and an apology framework.
GUEST BIO:
Vladimir Bushin is an expert in building an agile culture and improving organizational performance, with over 20 years of experience in corporate environments. He spent eight years practicing and teaching SCRUM principles, and is the founder and active facilitator of a community of over 400 practitioners, the Negotiation Practice Community.
Vladimir is passionate about helping professionals from various fields improve their influencing skills and build an accountability culture that improves performance, quality, and inclusivity.
He is a certified Crucial Conversations trainer, and even though his focus is not on law enforcement or education, his skills and knowledge can help organizations in any industry. Vladimir is a dedicated and respected professional who strives to make work more enjoyable, sustainable, and effective.
Key Topics and Bullets:
- Introduction to the importance of negotiation and agile coaching

- Setting higher goals and continuous improvement leads to success

- Communication and making good agreements are critical for success

- Meeting people through the negotiation practice community

- The negotiation practice community offers opportunities for development

- Deescalation and the importance of high standards for law enforcement

- The brain's two states: executive and survival

- Curiosity, gratitude, and the executive state

- Explanation of an agile culture coach

- Tactical empathy, practical curiosity, and tactical curiosity in negotiations

- The use of "why" in negotiations and triggering defensiveness

- Vladimir Bushin's expertise and background

- Effective communication and the importance of deesc

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