105: What I Wish My Parents Knew

01/25/23 • 51 min

On this episode of The Customer Service Revolution, Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jason Reid. Jason is a serial entrepreneur, author, ironman athlete, and, most of all, a great family man. In 2018, life couldn’t get much better until he and his wife received the devasting news that their youngest son Ryan had taken his own life. Today, Jay is on a mission to reach every parent and every family about the conversations they need to have with their kids.

Jason Reid is the founder of ChooseLife.org, a leading youth mental health advocate, and a father who lost his teenage son to suicide. That became the catalyst for releasing his documentary, “Tell My Story,” in 2021. He’s on a quest to prevent teen suicide and help parents take ownership of their kids’ mental health.

This interview was one of the hardest John has conducted, but it could be the most important as Jason shares information about teen depression, suicide, and how you can help prevent it.

Here are just a few takeaways:

Depression in children and teenagers is at an all-time high
Suicide was the 2nd leading cause of death in kids ages 10-14
Teen depression isn’t prejudiced
Mental health is an unknown — and to help our kids, we need more support than Google can provide
What signs we should be looking for if a child is struggling with depression
The questions we should be asking
How you can help your teens struggling with depression

Resources mentioned:

www.thedijuliusgroup.com Tell My Story | Documentary Jason Reid's Ted Talk https://www.tellmystory.org/ https://www.tellmystory.org/documentary The Customer Service Revolution Podcast

*** EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

This interview was one of the hardest John has conducted, but it could be the most important as Jason shares information about teen depression, suicide, and how you can help prevent it.

Here are just a few takeaways:

Depression in children and teenagers is at an all-time high
Suicide was the 2nd leading cause of death in kids ages 10-14
Teen depression isn’t prejudiced
Mental health is an unknown — and to help our kids, we need more support than Google can provide
What signs we should be looking for if a child is struggling with depression
The questions we should be asking
How you can help your teens struggling with depression

Resources mentioned:

www.thedijuliusgroup.com Tell My Story | Documentary Jason Reid's Ted Talk https://www.tellmystory.org/ https://www.tellmystory.org/documentary The Customer Service Revolution Podcast

*** EPISODE CREDITS:

Previous Episode

104: How To Turn the Great Resignation Into The Great Retention

Many factors have contributed to The Great Resignation that we are currently in. We could point the finger at economic turmoil, bad leadership, a changing culture, and so much more.

However, what is most important is figuring out how to turn this Great Resignation around. How can we turn it into The Great Retention?

In this episode, John DiJulius will teach you how. This episode comes from a keynote John delivered at the Customer Service Revolution Conference in November. Tune in to learn a few practical things you can do to start hiring better employees and retaining them longer.

You Will Learn:

1. Why there is such a need to develop great leaders. 2. Why the brands that survive The Great Resignation era will be the ones who remained relentless with their hiring standards. 3. How to create a recruitment experience. 4. How to make your interview process ungame-able. 5. How to create an onboarding experience. 6. The importance of developing the whole person. 7. The power of purpose.

Resources mentioned:

The Customer Service Revolution Podcast

*** EPISODE CREDITS:

Next Episode

106: World Class Leadership - Coaching Culture

We all have different answers to the question, “What is company culture?” Some say values. Others say purpose. However you define it, it encompasses behavior, knowledge, beliefs, and habits.

Great coaches motivate teams and maximize their performance - both on the field and in the workplace. Learn how to cultivate a coaching culture in your organization by changing the leadership playbook to one that empowers and engages coaches and their teams.

Brittni Walker is a Certified Customer eXperience Executive and is the Director of Customer and Employee Experience at Advance Financial, where she’s worked for the last ten years. She began her tenure as a Customer and Employee Affairs Coordinator and quickly advanced to the management level. In 2018, she took her skills to the next level by earning her Customer eXperience Certification from the Customer eXperience Executive Academy. She is also a Customer Experience Consultant for The DiJulius Group.

This episode is from a presentation presented by Brittni at the Customer Service Revolution Conference in Cleveland on November 7th, 2022. She explains why leadership means having a coaching culture. It all begins with building rapport with your team. You’ll hear the four main takeaways she wants you to remember from this session, along with some recommended reading.

Here are just a few takeaways:

How to define company culture
Why 47% of employees leave companies because of engagement and culture
Why culture reflects leadership
Losing an employee costs a company about 33% of the employee’s salary
Why company surveys may do more harm than good
Energy givers are coaches, while energy suckers are bad managers
Why you should be cheering for your team members and helping them achieve their goals
How building rapport with your team creates trust and engagement
Why listening is the key to communication
Asking questions help shape conversations to create an outcome
Guidance can lead your employees to success
Brittni’s recommended reading