076: The Ultimate Patient Experience
03/09/22 • 48 min
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dr. David Moffet, and his wife, Jayne Bandy, about how they have built the Ultimate Patient Experience. Dr. Moffet is a bestselling author, entrepreneur, and today he and Jayne are Customer Experience Coaches who help transform the experience businesses deliver.
You will learn:
- Dr. Dave’s obsession with ongoing learning to become the best at anything he does
- How this dynamic Australian couple disrupted the dental industry and sold their dental practice
- How Jayne and Dr. Dave invented The Ultimate Patient Experience
- How, as CX Coaches, they are helping businesses all over the world do the same
Resources mentioned:
Dr. Dave & Jayne Bandy CX Coaches
Dr. Dave’s book – How to Build the Dental Practice of Your Dreams (without killing yourself) in Less than Sixty Days!
Connect with Dr. Dave on LinkedIn
The Customer Service Revolution Podcast
Customer Experience Executive Online Academy
The Customer Service Revolution Conference
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Dr. David Moffet, and his wife, Jayne Bandy, about how they have built the Ultimate Patient Experience. Dr. Moffet is a bestselling author, entrepreneur, and today he and Jayne are Customer Experience Coaches who help transform the experience businesses deliver.
You will learn:
- Dr. Dave’s obsession with ongoing learning to become the best at anything he does
- How this dynamic Australian couple disrupted the dental industry and sold their dental practice
- How Jayne and Dr. Dave invented The Ultimate Patient Experience
- How, as CX Coaches, they are helping businesses all over the world do the same
Resources mentioned:
Dr. Dave & Jayne Bandy CX Coaches
Dr. Dave’s book – How to Build the Dental Practice of Your Dreams (without killing yourself) in Less than Sixty Days!
Connect with Dr. Dave on LinkedIn
The Customer Service Revolution Podcast
Customer Experience Executive Online Academy
The Customer Service Revolution Conference
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
Previous Episode
075: The Challenger Sale: Taking Control of the Customer Conversation
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Matthew Dixon, the best-selling author of The Challenger Sale: Taking Control of the Customer Conversation (Portfolio/Penguin 2011), which was a #1 Amazon and Wall Street Journal bestseller that has sold nearly a million copies worldwide and has been translated into a dozen languages.
You will learn:
- What a Challenger Sale is and how it has one of the most important advances in selling in many years
- The 5 types of sales reps
- The 3 T’s of a Challenger
- You need to be challenging your customer’s assumptions and not making them think, “Huh, I never thought about it that way before,”
- Stop leading with what you and your company do and start leading with a compelling story about their business, and teach them something new.
Resources mentioned:
The Challenger Sale: Taking Control of the Customer Conversation
Matthew’s newest book, The JOLT Effect: How High Performers Overcome Customer Indecision, will be released by Penguin in September 2022
The Customer Service Revolution Podcast
Customer Experience Executive Academy
Customer Experience Executive Online Academy
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.
He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.
Find out more at https://emeraldcitypro.com
Next Episode
077: Turn Upset Customers into Brand Evangelists
The DiJulius Group’s Customer Experience Consultant and Dean of the Customer Experience Executive Academy, Jess Pischel, shares how companies can turn upset customers into brand evangelists.
You will learn:
- How to anticipate your service defects and put protocols in place to make them right
- How to be prepared and equipped to respond to predictable customer challenges: shipping delays, long hold times, products out of stock, etc.
- Training employees to have full awareness of the potential service defects that commonly arise at each stage of the customer’s journey
- How to train and empower your employees
Resources mentioned:
The Customer Service Revolution Podcast
If you enjoyed this episode, we’ve created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
***
EPISODE CREDITS:
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
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