Through the lens of Customer Experience with Dana Alvarenga | Ep.13
06/22/21 • 11 min
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.
I had the opportunity to talk to Dana Alvarenga, Director of Customer Experience at SlapFive.During our conversation, we talked about skills required for customer facing roles, putting ourselves in the customer's shoes, Slack Communities and how we share our love for Canva.
(We are Fanvas!)
How to reach Dana
https://www.linkedin.com/in/danaalvarenga/
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.
I had the opportunity to talk to Dana Alvarenga, Director of Customer Experience at SlapFive.During our conversation, we talked about skills required for customer facing roles, putting ourselves in the customer's shoes, Slack Communities and how we share our love for Canva.
(We are Fanvas!)
How to reach Dana
https://www.linkedin.com/in/danaalvarenga/
--------
If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Previous Episode
Learning from Mentors and Mentees | Ep. 12
Are you a mentor?
As a mentee, what has been the process you follow when contacting a mentor?
What have you learned from your mentees so far?
This week, I explored the concept of reciprocal mentoring
Resources
Simon Sinek: Why Reciprocity Improves Mentor Mentee Relationships
https://youtu.be/NrWg1qy2WNI
Mentorloop via The Customer Success Network
https://customersuccess.network/mentoring
Coaching Station with Ronni Gaun
https://hub.practicalcsm.com/coaching-station/
GrowthMentor referral link
https://www.growthmentor.com?ref=isabelruiz
--------
If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Next Episode
Let's recap and join me on CSM Toolbox this summer | Ep. 14
In today’s episode, let’s go down memory lane and do a quick recap with our guests on how they have looked at communities for inspiration and viewed the customer’s journey from their perspective.
Join me and let’s reopen that toolbox.
And for a chance to be on CSM Toolbox, make sure to follow our LinkedIn Page and you'll find out more soon!
https://www.linkedin.com/company/csmtoolbox
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