CSM Toolbox
Isabel Ruiz
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Top 10 CSM Toolbox Episodes
Goodpods has curated a list of the 10 best CSM Toolbox episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to CSM Toolbox for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite CSM Toolbox episode by adding your comments to the episode page.
06/22/21 • 11 min
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.
I had the opportunity to talk to Dana Alvarenga, Director of Customer Experience at SlapFive.During our conversation, we talked about skills required for customer facing roles, putting ourselves in the customer's shoes, Slack Communities and how we share our love for Canva.
(We are Fanvas!)
How to reach Dana
https://www.linkedin.com/in/danaalvarenga/
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Learning from Mentors and Mentees | Ep. 12
CSM Toolbox
06/15/21 • 4 min
Are you a mentor?
As a mentee, what has been the process you follow when contacting a mentor?
What have you learned from your mentees so far?
This week, I explored the concept of reciprocal mentoring
Resources
Simon Sinek: Why Reciprocity Improves Mentor Mentee Relationships
https://youtu.be/NrWg1qy2WNI
Mentorloop via The Customer Success Network
https://customersuccess.network/mentoring
Coaching Station with Ronni Gaun
https://hub.practicalcsm.com/coaching-station/
GrowthMentor referral link
https://www.growthmentor.com?ref=isabelruiz
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
06/08/21 • 5 min
As a leader, have you found yourself trying to motivate your team to keep their camera on during meetings?
Is there an underlying issue, or virtual meetings aren't as engaging as a face to face meeting?
Sharing a few ideas and resources I have found in the community.
Donut
https://www.donut.com/
Article:
Zoom fatigue is real — here’s why video calls are so draining by Libby Sander https://ideas.ted.com/zoom-fatigue-is-real-heres-why-video-calls-are-so-draining/
Spot meetings
The first tool optimized for collaborative walking meetings.
https://www.meetwithspot.com/
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
06/01/21 • 3 min
In this week's episode, let's take a look at Customer Success Newsletters.
CS Insiderhttps://csinsider.substack.com/
The Success League
https://www.thesuccessleague.io/csblog
The Customer Success Newsletter by Alex Bakula Davis
https://newsletter.alexbakuladavis.com/Turn the Churn by Shelley Davis
https://turnthechurn.com/
inSided
https://www.insided.com/blog
Customer Uplift by Jon Triggs
https://customeruplift.com/
Success Happy Hour newsletter by Chris Hicken from 'nuffsaid.
https://nuffsaid.com/blog/newsletterIssue #49: 15 Customer Success Leaders Share Their Best Career Advice
https://nuffsaid.com/blog/newsletter/customer-success-leaders-career-advice
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
05/25/21 • 3 min
There's nothing like a bit of inspiration in our day-to-day activities.
From presentation decks, to LinkedIn posts, infographics and so much more.
Canva has got you covered!
And if you would like to test out Canva, feel free to use my referral link here
https://www.canva.com/join/zjl-nsw-zgg
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
05/18/21 • 10 min
Every month, I’ll be featuring a guest to share with us their experiences and provide us with insights from their industry.
In this episode, I had the opportunity to talk to Shaw Li.
Shaw has 10+ years of product management experience earned working at pre-seed, venture funded, and Fortune 500 companies. He recently led product at Haven Life, an Insurtech startup in NYC.
He writes a weekly newsletter, The Elements of Product Management for mid-career Product Managers with templates and practical advice.
You can reach him there for product advisor or mentoring.
The Elements of Product Management
https://shawli.substack.com/people/7077810-shaw-li
Blog post:
Understand what "customer success" does so you can build a better working relationship as a PM
https://shawli.substack.com/p/understand-what-customer-success
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
Customer Success Slack communities | Ep. 07
CSM Toolbox
05/11/21 • 3 min
Slack is not only a messaging platform to communicate with your colleagues or customers.
It's also a great networking resource.
In today's episode, I am highlighting four Customer Success Communities plus a special mention outside of Slack.
Customer Success Leadership Network
Slack: https://bit.ly/2SGWsb5
LinkedIn: https://www.linkedin.com/company/cs-leadership-network/
ThriveNetwork
Slack: https://bit.ly/3heUx7E
LinkedIn: https://www.linkedin.com/company/thrivenetwork/
Women of Customer Success
https://www.womenofcustomersuccess.com/join
LinkedIn: https://www.linkedin.com/company/women-of-customer-success/
Women in Customer Success (by Marija Skobe-Pilley)
Slack: https://bit.ly/3bipZOF
LinkedIn: https://www.linkedin.com/company/womenincspodcast/
Customer Success Chat by Gainsight
https://bit.ly/3o69IBq
Pulse Everywhere 2021 - June 9-11, 2021
https://gainsightpulse.com/everywhere/
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
05/04/21 • 3 min
As part of your busy week, do you also have to block out time to do "admin work"?
Meeting notes are crucial, and we know how relevant they are, so we can keep that CRM or Google Doc up to date.
We don't need to struggle any more. Or at least not as much as before.
Today, I want to highlight an extremely valuable tool called Hugo.
Hugo's blog:
Stop saving meeting notes in folders (How to keep meetings organized)
https://www.hugo.team/blog/calendar-centric-meeting-notes
And if you would like to try out Hugo, feel free to use my referral code.https://bit.ly/3u2pgZb
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If you enjoy this micro podcast, please subscribe and leave a review.
You can find me on Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
04/27/21 • 6 min
How exciting!
Today, we'll talk about starting your journey in Customer Success.
Everyone's journey is different. You can find inspiration from many sources.
And I'll point out a few on this week's episode.
The Five Elements of The 5-Second Rule - Mel Robbins
https://melrobbins.com/five-elements-5-second-rule/
Dear Insider
Dear Insider is CS Insider’s new advice column, where Customer Success experts like Kristi Faltorusso from CS Real Simple respond to your anonymous questions about issues and challenges at work and beyond
https://bit.ly/3dVrbJI
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If you enjoy this micro podcast, please subscribe and leave a review.
Supporting my Customer Success community brings me a lot of joy and would like to hear from you.
Twitter @CSMToolbox
And don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.
- Connect with Isabel Ruiz https://bit.ly/2NDfOvy
- Follow our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/
Negotiating starts with YOU | Ep. 15
CSM Toolbox
07/06/21 • 7 min
Felt really inspired after listening to Alexandra Carter on Clubhouse.
Waiting for a copy of her book from my local bookshop.
More information on Alexandra Carter and other references to this episode:
Alexandra Carter
https://alexcarterasks.com/
Alexandra Carter’s book “Ask for more”https://www.waterstones.com/book/ask-for-more/alexandra-carter/9781471188527
Chris Voss
https://carrotsareorange.com/negotiating-with-kids/
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If you enjoy this micro podcast, please subscribe and leave a review.
Find me on Twitter @CSMToolbox
Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customers' engagement.
Connect with Isabel Ruiz https://bit.ly/2NDfOvy
Join our CSM Toolbox LinkedIn page
https://www.linkedin.com/company/csmtoolbox/
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FAQ
How many episodes does CSM Toolbox have?
CSM Toolbox currently has 50 episodes available.
What topics does CSM Toolbox cover?
The podcast is about Product, Customer Success, Marketing, Management, Startup, Podcasts, Technology, Business and Customer Experience.
What is the most popular episode on CSM Toolbox?
The episode title 'Let's recap and join me on CSM Toolbox this summer | Ep. 14' is the most popular.
What is the average episode length on CSM Toolbox?
The average episode length on CSM Toolbox is 14 minutes.
How often are episodes of CSM Toolbox released?
Episodes of CSM Toolbox are typically released every 7 days, 1 hour.
When was the first episode of CSM Toolbox?
The first episode of CSM Toolbox was released on Mar 30, 2021.
Show more FAQ
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