You are Putting on a Show Every Day

02/03/15 • 14 min

When the doors open at your business, it is as if the curtain opens for a show.

To put on a great show, it takes everyone in your organization to play their role. When everyone realizes they play a role in a show, the team can work together to create a great experience for the customer.

Lee explains how to adopt the concept of putting on a show in your organization.

When the doors open at your business, it is as if the curtain opens for a show.

Lee explains how to adopt the concept of putting on a show in your organization.

Previous Episode

Customer Service is Not a Department

Have you ever called a company with a question or concern only to be transferred to a customer service department?

Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.

Next Episode

Customer Service as a Competitive Advantage

If your business relies on a product as a competitive advantage, it is only a matter of time before you begin to lose customers. Other business can match your product, but your service will set you apart.

Excellent customer service can be the best competitive advantage.

Lee also discusses how entire communities can came together to offer great service and ensure tourists continue to return.