In this episode, we explore the dynamic relationship between automation and personal touch in the customer journey. We dive into the significance of finding the right balance between the two to create exceptional customer experiences. Join us as we discuss real-life examples and strategies that highlight the importance of leveraging automation while preserving the human connection. Whether you’re a business owner or a customer, this episode will shed light on how the integration of automation and personal touch can enhance satisfaction, loyalty, and overall success.
09/01/23 • 11 min
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