ConnectWise Podcast Network

In this episode, join Craig Fulton as he gets to know one of our newer members of The IT Nation, Nathalia Fernandes from Eola Technology Partners. Nathalia shares her story of how she turned to The IT Nation to bolster her knowledge of ticket management, dispatching best practices, and more.

Delivering an excellent customer experience starts in the initial sales conversations and extends throughout the service delivery experience. When there's a mismatch in expectations between what sales sells and what service delivers, it can not only ruin the customer experience but also create friction between your internal teams. So how can you ensure your sales team is delivering new clients that your service team can adequately support, and how can your service team help your sales team find the right customers? Join us on this episode of Inside the Industry to hear recommendations from Chad Adams, VP of Operations at Intrust IT, and Topher Barrow, Product Marketing Manager at ConnectWise, on how to perfectly execute the handoff from sales to service, as well as important steps to take before the deal is signed.

In this episode of ConnectWise Tech Talk, Molly Lindsay is joined by VP of ConnectWise Manage, April Taylor to talk getting paid faster. Listen in to hear insight into how you can use ConnectWise products like ConnectWise Manage, ConnectWise Sell and BrightGauge to make sure you get paid on time even in a remote landscape.

Listen to Brad Schow, VP of Consulting Services, and Arlin Sorensen, VP of Brand Evangelism, share tips for business owners and leaders to take into account now while managing through the COVID-19 crisis. Hear their advice on how to avoid a false sense of security related to current revenue projections, considerations for returning to work, and more in this special edition of our Inside the Industry series.

Listen to Travis Furlan, product manager at ConnectWise, and Renee Bergstresser, software training consultant at ConnectWise, talk about ConnectWise Home, the new central location for all your ConnectWise product needs and updates. Learn more about ConnectWise Home or get started today by visiting https://home.connectwise.com