You Can't Automate Expectations

10/03/23 • 18 min

Establishing consistent automation habits helps keep those skills sharp and gets the systems set up promptly. But getting to that point takes time. And even when automating processes becomes second nature, you can still overlook potential pitfalls.

Joshua Bradley of Cox Edge describes what it’s like managing the expectations teams and stakeholders may have about automating infrastructure. The systems may be more complex. Timelines may be longer. And even when you leave detailed instructions, users may still make mistakes. It just means you need to keep adjusting until you get it right.

Previous Episode

You Can’t Automate Cultural Change

Making automation work takes more than just writing the scripts. And it’s most effective when it becomes a habit rather than a one-off project. But building habits and changing culture is no easy task.

Eduardo Krumholz and David Linthicum of Deloitte help their clients internalize automation as part of their workflows. They share their strategies to help their customers make that transition successful—and overcome reluctance to change.

Next Episode

You Can’t Automate Collaboration

No single person can automate a whole company’s IT. Even most teams would need some help. But it’s also not likely you can immediately get everyone to automate their own work right away. So how do you get it done?

Sudheer Kumar Donthineni explains how Ulta Beauty makes the most of its small team of 3 automation experts. Through the power of collaboration, they’re able to make significant progress with automation—and help their employees grow.