Building A Collaborative Care Community with Katie Brooks

04/30/21 • 37 min

In the fourth episode of this 5-part series exploring a proactive approach to veterinary care, host Katie Berlin, DVM, and Katie Brooks, LVT, CVPM, explore how collaboration between general practice, specialty, and emergency veterinary teams can lead to longer, healthier lives for patients. As CEO of Chesapeake Veterinary Cardiology Associates, Katie Brooks shares how their practice culture prioritizes mutually respectful relationships with referring practices and how this open communication and culture of gratitude benefit clients and patients.

Resources:

https://www.carecredit.com/providercenter/veterinary

References:

Lefbom BK, Peckens NK. Impact of collaborative care on survival time for dogs with congestive heart failure and revenue for attending primary care veterinarians. J Am Vet Med Assoc. 2016;249(1):72-6.
Collaborative Care Coalition, et al. 2015 specialist referrals among companion animal veterinary practices. Collaborative Care Coalition website. https://collaborativecarecoalition.org/wp-content/uploads/2020/02/VetSOAP_Phase-1-Research-Full-Report-Jan2016.pdf. Published September 2, 2015. Accessed February 23, 2021.

Contact us:

[email protected]

Where to find us:

Cliniciansbrief.com/podcasts
Facebook.com/clinciansbrief
Twitter: @cliniciansbrief
Instagram: @clinicians.brief

The Team:

Katie Berlin, DVM - Host
Alexis Ussery - Producer & Digital Content Coordinator
Randall Stupka - Podcast Production & Sound Editing

Resources:

https://www.carecredit.com/providercenter/veterinary

References:

Lefbom BK, Peckens NK. Impact of collaborative care on survival time for dogs with congestive heart failure and revenue for attending primary care veterinarians. J Am Vet Med Assoc. 2016;249(1):72-6.
Collaborative Care Coalition, et al. 2015 specialist referrals among companion animal veterinary practices. Collaborative Care Coalition website. https://collaborativecarecoalition.org/wp-content/uploads/2020/02/VetSOAP_Phase-1-Research-Full-Report-Jan2016.pdf. Published September 2, 2015. Accessed February 23, 2021.

Contact us:

[email protected]

Where to find us:

Cliniciansbrief.com/podcasts
Facebook.com/clinciansbrief
Twitter: @cliniciansbrief
Instagram: @clinicians.brief

The Team:

Katie Berlin, DVM - Host
Alexis Ussery - Producer & Digital Content Coordinator
Randall Stupka - Podcast Production & Sound Editing

Previous Episode

Communication, Education, & Compliance: Tools for Dermatology Success with Dr. Carey

Returning guest Dan Carey, DVM, joins host Katie Berlin, DVM, to chat about setting clients up for long-term success with their pets’ dermatologic conditions. Dr. Dan offers advice for educating pet owners while also understanding the different challenges each family will face in managing skin and ear disease. He discusses how he helps pet owners approach both initial treatment and ongoing management with optimism, support, and the best chance for success. Plus, find out what 3 derm products Dr. Dan would take with him to a deserted island!

Brought to you by the Elanco® DVM Dermatology line. Elanco DVM offers a streamlined portfolio that makes choosing a treatment easy. Each formulation offered is designed to work hard for your clinic and provide support across a range of issues.

CAUTION: Federal law restricts this drug to use by or on the order of a licensed veterinarian. For topical use on dogs, cats, and horses. Avoid contact with eyes and mucous membranes. WARNING: Keep out of reach of children.

Contact us:

[email protected]

Where to find us:

Cliniciansbrief.com/podcasts
Facebook.com/clinciansbrief
Twitter: @cliniciansbrief
Instagram: @clinicians.brief

The Team:

Katie Berlin, DVM - Host
Alexis Ussery - Producer & Digital Content Coordinator
Randall Stupka - Podcast Production & Sound Editing

Next Episode

Communication Is Key to A Lifetime of Care with Eric Garcia

In the final episode of this 5-part series on proactive lifelong care, host Katie Berlin, DVM, and digital marketing expert, Eric Garcia, dive into client communication. Eric offers effective ways to get ahead of client concerns and the roadblocks (like curbside care!) that can so easily derail attempts at active listening and education. Plus, get insights on how to minimize the influence of Dr. Google and how your practice’s social media can build satisfaction and retention all year.

Resource:

https://www.carecredit.com/providercenter/veterinary

References:

Diggo, Trone Research + Consulting. Pet owners views during social distancing. Diggo website. https://www.diggovet.com/blog/pet-owner-views-during-social-distancing. Accessed March 8, 2021.
Today’s Veterinary Business. Pets remain in high demand during COVID. Today’s Veterinary Business website. https://todaysveterinarybusiness.com/pets-appa-survey-covid. Published October 2020. Accessed March 5, 2021.
LifeLearn Animal Health. ClientEd: improved client compliance. LifeLearn website. https://www.lifelearn.com/products/client-education-resource. Accessed March 5, 2021.
Robinson NJ, Dean RS, Cobb M, Brennan ML. Consultation length in first opinion small animal practice. Vet Rec. 2014;175(19):486.
Personal communication. Rick DeBowes, Washington State University.
American Pet Products Association. The APPA COVID-19 Pulse Study: Pet Ownership During The Pandemic, volumes 1, 2, 3 & 4. APPA website. https://www.americanpetproducts.org/pubs_covidpulsestudy.asp. Accessed March 8, 2021.
DVM360. Today’s veterinary clients just aren’t the same and they want it all. DVM360 website. https://www.dvm360.com/view/today-s-veterinary-clients-just-aren-t-same-and-they-want-it-all. Published February 4, 2016. Accessed March 5, 2021.
Belshaw Z, Robinson NJ, Dean RS, Brennan ML. “I always feel like I have to rush...” Pet owner and small animal veterinary surgeons’ reflections on time during preventative healthcare consultations in the United Kingdom. Vet Sci. 2018;5(1):20.
Santi S. Vet2Pet and Colorado State University release Pet Owner’s Perceptions and Use of Veterinary Mobile Applications study. Vet2Pet website. https://vet2pet.com/2017/02/vet2pet-and-colorado-state-university-release-pet-owners-perceptions-and-use-of-veterinary-mobile-applications-study. Accessed March 5, 2021.
Riegel DG. Want to increase your presence? Start by telling one of these stories. INC website. https://www.inc.com/deborah-grayson-riegel/want-to-be-an-unforgettable-leader-practice-this-1-skill.html. Published December 18, 2017. Accessed March 5, 2021.