CJ & The Duke

You can't rejoice in the victories unless you've been through the trenches. In this episode, CJ & The Duke discuss the worst things they've ever seen. Politics gone bad, lack of vision and direction, competing resources. If it's made you pull out your hair, we've probably seen it! This is the much requested war stories episode.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button. Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

For sponsorship opportunities, click here.

CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.
In this episode we discuss:
- Who's the Alpha?
- Documentation (oh yeah, we're going there AGAIN)
- Team composition, including allocation of the various resource types & time zone shenanigans
- Low value "best practice" focus
- Scope creep and project changes
- The Project Manager's scope

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you

CJ & The Duke with special guest Travis "T-Dubz" Toulson go deep on the topic of ServiceNow Configuration vs Customization. Its not as simple as you think. Topics covered are:
- What does "config vs custom" actually mean for ServiceNow?
- Why does ServiceNow customization have a stigma?
- Is ServiceNow customization really so bad?
- What makes a ServiceNow customization good or bad?
- What ServiceNow experiences formed our opinions?

Travis Toulson is a Senior Architect at GlideFast Consulting & also runs CodeCreative.io
Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you

(This episode contains uncensored explicit language. Listener discretion is advised)
CJ & The Duke give you the straight talk on ServiceNow consulting. Topics we cover are...
- Contractor vs Consultant mindset
- How to stand out fast
- The Art of Air Cover and Meat Shielding
- Code Problems vs Value Problems
- The Documentation Advantage
- Winning Before Beginning

Special mention: Dhruv Gupta for sharing his knowledge at scale.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you

CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. This is the "Wish List" episode.
- RITM table extensions
- Richer sub-tasks that aren't sc_task
- Mid-workflow requestor input
- Role based visibility
- Our thoughts on field containers
- "The Dream Report"
- On variables and field types
- Multi row variable set improvements.

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts. Stop spending ludicrous time exporting data off ServiceNow for reporting. TRY NOW.

For sponsorship opportunities, click here.
"Patron 1" - Your company URL on all our video descriptions + in episode shout out
"Patron 2" - Episode starts with 30 second pitch of your brand. Only your brand linked in the description
"Patron 3" - We dedicate an entire episode to you