Martin Harvey - Better ways to communicate and engage with your patients for improved retention.
01/10/24 • 82 min
Loved this chat with Martin Harvey, one for the chiropractors, I (Craig McLean) was in London 2oC he was in Melbourne 30oC and we covered in one episode so many ways to engage better with your clients to enable you to provide better service which naturally will encourage people to stay with you longer.
At the beginning, after setting the scene, we tackle the question as to whether it's appropriate to encourage people to be life long chiropractic patients. Some in the profession suggest it's not appropriate and we should be able to teach/train/coach all people out of a problem and dis-engage with them as soon as possible or you are just ripping people off. We came to the conclusion that with todays stressful lifestyles and peoples desire to be as healthy as possible there is a need and desire by many to add chiropractic to their healthy lifestyle choices hence it is appropriate to some people.
So listen on to find out things to do during your 1st, 2nd or routine visits that can help you engage better with your clients. Martin is an expert at helping us communicate more effectively to help people move from focus on pain to prevention and eventually performance. Spoiler alert - all about building bridges from where the person is at or focused and bridging to the possibilities of a different paradigm.
Thanks Martin here are some links to Martin's work.
Under the influence podcast - Martin chats with me Craig McLean
To sign up for Martin's email list
To learn more about Martin's Retention Recipe 2.0
Email Martin - [email protected]
Loved this chat with Martin Harvey, one for the chiropractors, I (Craig McLean) was in London 2oC he was in Melbourne 30oC and we covered in one episode so many ways to engage better with your clients to enable you to provide better service which naturally will encourage people to stay with you longer.
At the beginning, after setting the scene, we tackle the question as to whether it's appropriate to encourage people to be life long chiropractic patients. Some in the profession suggest it's not appropriate and we should be able to teach/train/coach all people out of a problem and dis-engage with them as soon as possible or you are just ripping people off. We came to the conclusion that with todays stressful lifestyles and peoples desire to be as healthy as possible there is a need and desire by many to add chiropractic to their healthy lifestyle choices hence it is appropriate to some people.
So listen on to find out things to do during your 1st, 2nd or routine visits that can help you engage better with your clients. Martin is an expert at helping us communicate more effectively to help people move from focus on pain to prevention and eventually performance. Spoiler alert - all about building bridges from where the person is at or focused and bridging to the possibilities of a different paradigm.
Thanks Martin here are some links to Martin's work.
Under the influence podcast - Martin chats with me Craig McLean
To sign up for Martin's email list
To learn more about Martin's Retention Recipe 2.0
Email Martin - [email protected]
Previous Episode
Wine bar chat with Vismai Schonfelder
Vismai is a chiropractor with over 25 years experience and our paths keep crossing. We grew up in the same country town in rural Australia, we studied together in RMIT, Melbourne, Putney chiropractic helped during his near death experience after an illness pick up in West Africa, he practiced in Holland for years around time I was first in London early 2000s, and now he has a daughter living here in London.
He currently practices in Singapore, lives in Bali with his chiropractor wife Joyti, and his two kids Dali and Finn are global nomads.
Over the years he's gained a reputation of simply and easily engaging with his clients, often found speaking at Chiro Euro about the topic. He's shared his ideas in his book Keep Your Clients and the coaching program that links with this.
I hope you enjoy our fireside chat.
The Chiropractor Singapore
Keep Your Clients
Next Episode
Level up your chiro philosophy with Nimrod Mueller
Loved this chat with Nimrod Mueller. This podcast episode essentially is about two things. 1. levelling up your chiro philosophy to a new unknown chiro philosophy 'gaming' level that I didn't know existed. 2. Unpacking the day I spent with Nimrod and some of the UK leaders of chiropractic plotting course for Chiro in the UK and discussing the next event taking place in March 2024.
If you don't now him, Nimrod is an Aussie chiropractor who graduated from Sydney college, Australia, practiced in the UK, then 10 years back in Sydney and now in Barcelona. If you haven't heard Nimrod speak he's one of the cleanest thinking docs and clearest communicators of chiropractic around. He's been politically active in the Aus and more recently he has teamed up with Mark Postles and become a coach at Quest.
If you are keen to get involved in the next chiro meet up just email Nimrod and the details are....
- Chiro meeting in London, March 24th
- my email: [email protected]
- my blog: nimrodmueller.wordpress.com
- Quest www.questchiropracticcoaching.com
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