15. Managing Underperformance

02/11/20 • 17 min

Nearly all leaders wait far too long to deal with underperformers. “I wish I had handled the problem sooner” is what Taylor Griffin says she hears from every person she coaches. Leaders are evaluated on how well they select and develop talent by whoever is the lowest performer on their team, so managing underperformance is critical. Griffin explains how to recognize signs of habitual low performers, how to give meaningful feedback and how to address issues swiftly to minimize damage to the team.

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14. What Does a General Counsel Do?

The General Counsel acts as air traffic control for all legal issues across a company, says Billy Stern – from HR, compliance, and IP to a host of business risks. But while a lawyer is typically a “no” person, the best GCs have a “yes” mentality, working with the CEO to think expansively as a true business partner. Stern explains the complex job of GCs as they serve this and other roles including succession advisor, company “heavy,” contract enforcer, and fierce legal and regulatory advocate.

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16. Dealing with Sudden Change

During times of sudden change, how leaders respond is critical to driving the best outcome. Leaders who are less effective make decisions too quickly or not at all. The best leaders are like the best athletes: they slow the game down around them and make it easier for other people to participate. Stephen Miles and Taylor Griffin explain how great leaders communicate with and leverage their teams, absorb rather than amplify stress, and create the context for people to be successful.