From Music to Business Mastery: How to Transfer Knowledge w/ Greg DeVore

Join Roger Knecht, president of Universal Accounting Center, as he delves into strategies for building successful accounting firms with insights from industry leaders each week on Building the Premier Accounting Firm. In this episode, Greg DeVore, co-founder and CEO of ScreenSteps, shares his inspiring journey from music composition to entrepreneurship, driven by personal challenges and a need for effective knowledge transfer.

Key Themes:

1. From Music to Entrepreneurship:
   • Greg describes his transition motivated by the need for health insurance for his premature son and how his experiences with GE highlighted the importance of knowledge transfer in improving employee engagement.
2. Challenges of Tribal Knowledge:
   • Roger discusses inefficiencies and inconsistencies in onboarding and service delivery due to reliance on tribal knowledge and the necessity of clear standard operating procedures (SOPs) for consistent outcomes.
3. Revolutionizing Training and Onboarding:
   • Greg talks about developing tools to facilitate knowledge dissemination, especially in underutilized medical equipment, emphasizing SOPs to anticipate employee forgetfulness, reduce stress, and improve customer satisfaction.
4. Empowering Through Simplified Learning:
   • Roger suggests shifting from traditional teaching to empowering individuals with task analysis and performance indicators, proposing recipe-like formats for knowledge to enhance learning and onboarding.
5. Introducing Universal CRM:
   • Roger describes automating client processes to boost employee morale and productivity, and bridging knowledge gaps with ongoing training for current employees.
6. Entrepreneurship and Flexibility:
   • Greg reflects on the flexibility entrepreneurship offers, particularly during family challenges, emphasizing continuous learning and flexible work arrangements for parents.
7. Efficient Knowledge Sharing:
   • Roger discusses a book offering a replicable success approach with knowledge-based products and introduces the “knowledge operations flywheel” for efficient sharing.
8. Profitability in Accounting:
   • Roger encourages accountants to implement processes prioritizing profit, integrating marketing, accounting, and production, exploring profitability principles from the book “In the Black.”
9. Advanced Training Methods:
   • Greg explores “star training” to foster accountability and efficiency, promoting ongoing professional development through resources like curated playlists and an annual conference.

Resources:

• Universal Accounting Center’s tools and resources for accounting professionals.
• Access to curated playlists and information on the annual conference for networking and learning opportunities.

Join us in exploring how effective knowledge transfer and innovative training methods can transform accounting firms and foster continuous growth and success.

Sponsors:

Universal Accounting Center

• Helping accounting professionals confidently and competently offer quality accounting services to get paid what they are worth.

Offers:

Find & Follow - In Find & Follow, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting your and your team’s time relying on tribal knowledge – get a copy now!

Create a Culture of Accountability. This is a training to help understand and implement clear expectations. Easy to implement, quick to experience results. We refer to it as the S.T.A.R. Training program.

Get a FREE copy of these books all accounting professionals should use to work on their business and become profitable. These are a must-have addition to every accountant’s library to provide quality CFO & Advisory services as a Profit & Growth Expert today:

• “Red to BLACK in 30 days – A small business accountant’s guide to QUICK turnarounds” – This is a how-to guide on how to turn around a struggling business into a more sustainable model. Each chapter focuses on a crucial aspect of the turnaround process - from cash flow management to strategies for improving revenue. This book will teach you everything you need to become a turnaround expert for small businesses.