Lada Gorlenko 🇺🇦 - Engaging Stakeholders in UX Research (episode #37 from the archive)

03/07/22 • 66 min

This is a special archived episode of Brave UX.

Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.

Highlights include:

⭐️ How do you help your team to let go of perfectionism?
⭐️ Is enterprise UX boring compared to consumer UX?
⭐️ What did you learn studying murderers and drug offenders?
⭐️ How do you involve executives effectively in research?
⭐️ What are we not talking enough about in UX Research?

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Who is Lada Gorlenko?

Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.

Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.

An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s.

It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members.

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Find Lada here:

LinkedIn: https://www.linkedin.com/in/ladagorlenko/

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Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

This is a special archived episode of Brave UX.

Lada Gorlenko speaks about high-stress research environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.

Highlights include:

======

Who is Lada Gorlenko?

Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.

It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members.

======

Find Lada here:

LinkedIn: https://www.linkedin.com/in/ladagorlenko/

======

Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

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Host: Brendan Jarvis
https://www.linkedin.com/in/brendanjarvis/

Previous Episode

Sam Ladner, PhD - Better Insights Through Mixed Methods Research

Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech.

Highlights include:

⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing?
⭐ What two philosophical positions are at odds in mixed-methods research?
⭐ How can researchers become more comfortable engaging with stakeholders?
⭐ What is interpretive flexibility and how does it apply to technology?
⭐ Why are you uncomfortable with a strictly Western way of knowing?

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Who is Sam Ladner?

A sociologist by training, Sam specialises in ethnographic research, design thinking, and strategic foresight, and she has over 15 years of applied research experience, helping companies to uncover the human side of workplace technology.

Currently a Senior Principal Researcher at Workday, Sam is focusing her efforts on understanding how work is changing, and building that insight into Workday’s products.

Before joining Workday, Sam was a Principal UX Researcher at Amazon, where she was the founding researcher for the AI-infused Echo Look. Sam also invested several years at Microsoft, where she worked on Cortana, Windows 10, Microsoft Office, Xbox, and HolloLens.

Highly skilled in both qualitative and quantitative research methods, Sam recently published her second book, “Mixed Methods, a short guide to applied mixed methods research”, which is essential reading for anyone wanting to understand and apply mixed methods in their practice.

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Find Sam here:

LinkedIn: https://www.linkedin.com/in/sladner/
Twitter: https://twitter.com/sladner
Website: https://www.samladner.com/

Books:

Mixed Methods - A Short Guide to Applied Mixed Methods Research:
https://www.mixedmethodsguide.com/

Practical Ethnography - A Guide to Doing Ethnography in the Private Sector:
http://www.practicalethnography.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Next Episode

Natalie Hanson, PhD - Design Leadership: Practice, Patience and Pride 🏳️‍🌈

Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health.

Highlights include:

⭐ Why is it important for design leaders to be patient and persistent?
⭐ How do you tell someone they’re not ready for what they’ve asked for?
⭐ Should other people in our organisations care about users?
⭐ How did Christian Madsbjerg, founder of ReD Associates, help you?
⭐ When and how do you make the case for user research?

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Who is Natalie Hanson?

Natalie is a Principal at ZS, a 12,000 strong global professional services firm with more than 35 years of experience delivering products that create customer and company value.

At ZS, Natalie leads a global human-centred design, research and engineering team of over 250 people. Out and proud since 1986, she is also the executive sponsor of ZS’ global LGBTQ+ community.

Before joining ZS, Natalie was the Senior Director of Strategic Programs & UX Consulting at SAP, where she oversaw a portfolio of programs within the Knowledge Management function.

Natalie is also the founder of AnthroDesign, a community of people working in UX and using ethnographic methods, Natalie has worked tirelessly for the past 20 years to bring people from across design and anthropology together.

Her efforts have helped to spawn the EPIC conference, which aims to advance the value of ethnography in industry, as well and a number of books.

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Find Natalie here:

LinkedIn: https://www.linkedin.com/in/nataliehanson/
Twitter: https://twitter.com/ndhanthro
Website: https://nataliehanson.com/

AnthroDesign:

Website: https://anthrodesign.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/