Audrey Cheng - Resolving the Tension Between Product and UX

08/08/22 • 74 min

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.

Highlights include:

⭐ Why did you have to leave redefine career success?
⭐ Should product leaders be leading design orgs?
⭐ How do you involve stakeholders in UX design, in a meaningful way?
⭐ Should designers seeking influence consider a move into product?
⭐ How do you handle demands for features from stakeholders?

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Who is Audrey Cheng?

Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.

Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda.

Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches.

In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand.

A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast.

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Find Audrey here:

LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/
Twitter: https://twitter.com/audjcheng

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.

Highlights include:

======

Who is Audrey Cheng?

Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.

Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches.

In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand.

A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast.

======

Find Audrey here:

LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/
Twitter: https://twitter.com/audjcheng

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Previous Episode

Dan Hill - Technology Is the Answer, but What Was the Question?

Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking.

Highlights include:

⭐ Who should be responsible for the negative externalities of technology?
⭐ When and why did the financialisation of our public spaces begin?
⭐ Technology is the answer, but what was the question?
⭐ Do people have cause to be grumpy about cycle lanes?
⭐ Why do we make cities?

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Who is Dan Hill?

Dan recently finished up as the Director of Strategic Design at Vinnova, the Swedish Government’s innovation agency, to become the Director of the Melbourne School of Design, at the University of Melbourne in Australia.

He has also been an Associate Director and Head of Arup Digital Studio, a Strategic Design Lead at SITRA (Finland’s government innovation fund) and the Head of Interactive Technology and Design at the BBC.

Dan was one of the Mayor of London’s - Sadiq Khan’s - inaugural Design Advocates. He has been a Trustee of the Participatory City Foundation and he is a founding member of the UN HABITAT Council for Urban Initiatives.

The author of the influential book “Dark Matter & Trojan Horses: A Strategic Design Vocabulary” and a a prolific blogger, Dan has been writing about design, technology, cities and culture for over 20 years on his blog, “City of Sound”.

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Find Dan here:

LinkedIn: https://www.linkedin.com/in/cityofsound/
Twitter: https://twitter.com/cityofsound
Website: https://www.cityofsound.com/
Blog: https://cityofsound.medium.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/

Next Episode

Peter Merholz - Demystifying Design Leadership

Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired.

Highlights include:

⭐ What is the fundamental job of the designer leader?
⭐ Why do design leaders find it difficult to figure out what their job is?
⭐ What advice did Obi Wan give Luke that design leaders need to hear?
⭐ Why are you a design pragmatist and not an idealist?
⭐ What do design leaders need to know about politics and relationships?

#DesignLeadership #UX #UXDesign #AdaptivePath #BraveUX

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Who is Peter Merholz?

Peter is the Founder and Principal at Humanism at Scale, the consulting practice he started in 2019 to amplify the practices and potential of design teams by shaping design organisations and bolstering design leadership.

Before founding Humanism at Scale, Peter was the VP of Design at Snagajob, where he oversaw design for both product and marketing. Peter has also held positions such as Senior Director of Design at Jawbone, VP of Global Design at Groupon and VP of User Experience at Inflection.

But it is his role and the almost 11 years he invested as a Co-Founder and the Head of Design Practice of Adaptive Path - then the world’s leading UX strategy and UX design firm - that he is perhaps best known for.

In 2016, Peter co-authored “Org Design for Design Orgs” with Kristin Skinner, which was the first book to address building and managing effective in-house design teams.

And, last millennia, Peter coined the term blog. How cool is that!?

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Find Peter here:

LinkedIn: https://www.linkedin.com/in/petermerholz/
Twitter: https://twitter.com/peterme
Website: https://www.petermerholz.com/
Peter’s book:

Org Design for Design Orgs - Building and Managing In-House Design Teams:
https://orgdesignfordesignorgs.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/