Best Manager Ever: Doug Hanna
11/20/24 • 40 min
Doug Hanna, President & COO at Kustomer and former COO at Grafana Labs, is renowned for his expertise in customer service and operational excellence, having significantly contributed to the growth of companies like Help.com and Zendesk. During his tenure, he helped scale Grafana Labs from a team of 70 to over a thousand employees.
Doug's direct reports praise his hyper-rationality, exceptional context-switching abilities, and a balanced approach to management that marries analytical rigor with empathy.
In this episode, Annie Riley, founder of Fort Light, sits down with Doug to discuss his strategies for addressing system failures during scaling, his approach to effective delegation and building scalable structures, and the art of maintaining responsiveness and understanding team motivations in a fast-paced environment. Tune in for a deep dive into Doug's dynamic leadership techniques and operational insights that drive success at Kustomer.
Check out Fort Light to level up your leadership skills
Connect with our show’s producer Alexis Ramdaou
Nominate your Best Manager Ever for Season 2
This is a Production of Fort Light and Now it’s Hear
Hosted on Acast. See acast.com/privacy for more information.
Doug Hanna, President & COO at Kustomer and former COO at Grafana Labs, is renowned for his expertise in customer service and operational excellence, having significantly contributed to the growth of companies like Help.com and Zendesk. During his tenure, he helped scale Grafana Labs from a team of 70 to over a thousand employees.
Doug's direct reports praise his hyper-rationality, exceptional context-switching abilities, and a balanced approach to management that marries analytical rigor with empathy.
In this episode, Annie Riley, founder of Fort Light, sits down with Doug to discuss his strategies for addressing system failures during scaling, his approach to effective delegation and building scalable structures, and the art of maintaining responsiveness and understanding team motivations in a fast-paced environment. Tune in for a deep dive into Doug's dynamic leadership techniques and operational insights that drive success at Kustomer.
Check out Fort Light to level up your leadership skills
Connect with our show’s producer Alexis Ramdaou
Nominate your Best Manager Ever for Season 2
This is a Production of Fort Light and Now it’s Hear
Hosted on Acast. See acast.com/privacy for more information.
Previous Episode
Best Manager Ever: Lauren Werner
Lauren Werner is the COO of Shop Shops, a live stream shopping app with a talented team of 50-60 employees across five countries. She is an experienced operations executive with a record of piloting, scaling, and managing new businesses and marketplaces.
Lauren is lauded by her direct reports as a stabilizing force with an unflappable presence, known for her empathy, clear communication, and methodical approach to managing and scaling distributed teams.
In this episode, Annie Riley, Founder of Fort Light, sits down with Lauren to discuss her leadership strategies, the importance of maintaining composure and stability in high-pressure startup environments, and effective communication and prioritization in managerial relationships. Tune in to explore Lauren's experience in navigating multicultural leadership and her journey as a woman leader in tech.
Check out Fort Light to level up your leadership skills
Connect with our show’s producer Alexis Ramdaou
Nominate your Best Manager Ever for Season 2
This is a Production of Fort Light and Now it’s Hear
Hosted on Acast. See acast.com/privacy for more information.
Next Episode
Best Manager Ever: Katie Corder- Paul
Katie Corder-Paul is a beloved leader. She’s currently building a portfolio career, as the Head of Operations and Customer Success at early-stage startup levelheaded and the first-ever Executive in Residence at Fort Light. Previously, KCP was an early employee at Guild Education and held leadership roles in ops and customer success at Proof, Nomad, and Sondermind.
Katie’s past direct reports LOVE her, and we think you will too. They praise her for being a fierce advocate for her team, a warm and empathetic leader, and a champion of diversity and inclusion in the workplace.
In this episode, Annie Riley and Katie discuss her methods for fostering a strong team culture, and her strategies for driving success. Tune in to learn more about Katie's impact on her team and the broader organization.
If you want to learn more from Annie and Katie, check out Fort Light’s group coaching programs at www.fortlight.com
Connect with Katie Corder-Paul
Check out Fort Light to level up your leadership skills
Connect with our show’s producer Alexis Ramdaou
Nominate your Best Manager Ever for Season 2
This is a Production of Fort Light and Now it’s Hear
Hosted on Acast. See acast.com/privacy for more information.
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